Public Mediation

Johnny S vs. Choice Home Warranty

J. S. vs. Choice Home Warranty
2147 State Route 27 Fl 4, Edison, New Jersey, 08817-3365, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8828737
    • Amount Involved: 1,600.00
    • Filed On: Aug 20, 2021
    • Posted On: Aug 31, 2021
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Claimant says:
"I have a Total Plan Home Service Agreement with Choice Home Warranty. My air conditioner stopped working and the technician that they sent said that the compressor windings were short circuited to the case and ground, and that this fair wear and tear however CHW claim that because the compressor is only 5 years old, they won't get it repaired or replaced. They said the unit has to be within it's 15 to 20 year life span in order to be fair wear and tear, even though we preformed all required preventive maintenance and use the A/C system normally. They denied my claim and refuse to do anything to fix the A/C."
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What Claimant Wants Hide
1. Recovery of Losses: A/C compressor Sep 04, 2021 $1,600.00
2. Other – Copy claim to regulators Sep 04, 2021 $14.99
3. Other – Pay for claim posting cost Sep 04, 2021 $14.99
4. Other – Physical delivery charges Sep 04, 2021 $4.99
Cash total : $1,634.97
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Awaiting response from Party
Sophie Blythe commented
Sophie Blythe (Comment):
"Is the AC unit within its warranty? I would expect that it would be (warranties are usually 5-10 years on the compressor) in which case the manufacturer should cover it."
 (12 months ago)

Respondent's Counteroffer

There has been no response to this claim from Choice Home Warranty. This claim will remain posted until resolved
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