Public Mediation

Defective service and run around by all service personnel that I talked or had personal contaact.

C. S. vs. Charter Spectrum (Headquarters)
400 Atlantic St Ste 6, Stamford, Connecticut, 06901-3533, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 5 non-monetary items.
    • Claim #: 3171639
    • Amount Involved: N/A
    • Filed On: Apr 19, 2011
    • Posted On: May 04, 2011
    • Complaint(s):
      • Problem with a service
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I have charter service tickets that indicate hom many times a service person was out to fix this problem"
...
Reply Have a similar problem?
Claimant timeline (2) - Hide
  • 04-29-2010 — first ticket left by technician and the corrective work has not been completed
  • 04-29-2010 — last phone call to charter to resolve this matter
What Claimant Wants Hide
What By When How Much
1. Complete project: have my cable box installed properly May 04, 2011 N/A
2. Change of policy: institute a policy where another customer does not have to go through what I did. May 04, 2011 N/A
3. Change of policy: insure that tedhnician leaves a legible copy of what was done abd what did the technician find wrong in the first place May 04, 2011 N/A
4. Change of policy: Train the technician and other personnel that they should respect the fact they they are paid to be professional May 04, 2011 N/A
5. Change of policy: When asked what their name is not to give a firrst name. Wear a name tag large enough to read. and when asked a question by the customer don't allude to some nebulus talk and give a strait answer May 04, 2011 N/A
Non-cash: 5 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Charter Spectrum (Headquarters). This claim will remain posted until resolved
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  • Comment: by peopleclaim — Online mediator
    • On: 07-25-2012
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  • Unfortunately, this is par for the course for most Charter technicians. The UMatter2Charter team can most likely assist in resolving your issue. You should contact them at UMatter2Charter@chartercom.com. They are also available through Twitter at @Charter. This team will do everything in their power to assist you. They are part of the corporate escalation team in Town and Country, Missouri. Please note that I am not an employee of Charter Communications, but have used the UMatter2Charter team MANY times.
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