Public Mediation

cabinetstogo-Dispute-#1012670

A. S. vs. Cabinets To Go / Cabinetstogo.Com
22 Sanford Avenue, Kearny, New Jersey, 07032, United States
Amount Involved: $1,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Cabinets To Go / Cabinetstogo.Com
    • Claimant Seeks: View.
    • Claim #: 1012670
    • Amount Involved: 1,000.00
    • Filed On: May 16, 2012
    • Posted On: May 27, 2012
    • Complaint(s):
      • "I just feel ripped off."
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I put a deposit on cabinets and then changed my mind. For medical reasons I could not complete project. They refuse to give back my deposit. No order was placed, but they want to take 25% out of my deposit. They said, that the cabinets were ordered, but they could not produce a invoice proving what they were saying. Then they said we could not get the cabinets for the same price, we had to pay over 2,000 dollars more than the orginal price. Then they called and said that we can get the cabinets for the orginal price, but we had to do it within 7 days."
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What Claimant Wants Hide
1. Refund: deposit May 31, 2012 $1,000.00
2. Other – Copy claim to regulators May 31, 2012 $14.95
3. Other – Pay for claim posting cost May 31, 2012 $7.95
4. Other – Physical delivery charges May 31, 2012 $9.89
Cash total : $1,032.79
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Summary:
    -Customer wanted to cancel an order 10 months after placing it
    -Customer had confirmed on 2 seperate occasions previously that she intended on completing the order
    -Customer was offered the chance to complete her original order honoring the 12 month old discounted pricing.
    -Customer ultimately canceled order and was charged the restocking fee that was explained on her original paperwork.

    This customer placed their order on 7-09-12 for Kitchen Cabinets and placed a $1,000 deposit. There is a 20% restocking fee charged to any canelled orders, which was explained and is clearly written on their order paperwork.
    The Store manager had spoken directly with the Customer, Arnetta, once on 9-15-11 and again around 10-1-11. On both occasions Arnetta had told the store manager she was still moving ahead with her order, but had had some medical issues, and her Contractor husband was too busy to get to her project yet.
    Attempts were made to conact Arnetta in November and December and no response or reply was received. When the open order was over 6 months and there was no contact from the customer, it was closed out.
    Arnetta contacted the store on or around 5-10-12 because she wanted to cancel her order. A sales representative let her know that cancelled orders are subject to a restocking fee. The sales rep then confirmed with the regional manager that if Arnetta was willing to complete her original order, he would honor the original, discounted sales order pricing. Arnetta said she would do that and would come into the store to pay for the order and complete the sale. When Arnetta arrived at the store with her husband, they no longer wanted to place their order. They had their original order with them and were again shown the terms and conditions of the 20% restocking fee which is on her paperwork. Arnetta eventually agreed to cancel the order with the restocking fee. Her husband was rude and outspoken, verbally abusive to the Sales rep and manager. At the end of the transaction they were upset because the restock fee applied to their entire order, and not just to their deposit.
    Every attempt was made to keep the customer satisfied, including honoring a 12 month old discounted order. As it was explained to the customer, restocking fees are charged to cover the expenses of having cabinets shipped to the store.

    The Customer has been charged appropriate fees and the president of the company has reviewed this case and made the final decision."

This claim will remain posted until resolved.

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