Public Mediation

My Claim vs. Brylane Home

T. L. vs. Brylane Inc
1 New York Plz Fl 13, New York, New York, 10004-1928 , United States
Amount Involved: Other terms
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Claimant says:
"I called their phone # to order from a catalog I got 2 days earlier. The catalog price stated $19.99
per Camping Chair with Canopy. The 1st sales rep told me that it was only available anymore in the color taupe. I told him that's fine, I take two of those for the price of $19.99 each. He said that's not the price that they were $69.99 each. I referred to the catalog price right in front of me, but he would not budge on the price. I asked to speak to a Manager or Supervisor, but he only connected me to customer svc, for which I was on hold for 15 min to speak to one of their employees, but it was not a Supervisor. I had to go through the whole story, again asking to speak to a supervisor, since the customer svc person also quoted the price for $69.99, no matter how I referred to the catalog price. I was told a supervisor was not currently available, but that I would be called back within the next hour. I waited 1 1/2 hrs, but nobody called me back. I then called again, going throuh the same repeated steps of talking to a sales rep, asking for the 3rd time for a supervisor and being connected to the customer svc again. I insisted to speak to a supervisor and got to talk to a woman by the name of Ruth, who supposedly was one. After I presented my problem of not getting the advertised catalog price of $19.99 she told me "they were out of stock" and these chairs were not available anymore at all, period. Here's the bottom line:
When I 1st wanted to order two of these chairs, they were still available in the color taupe, but by the time I finally got to talk to a supervisor, she claimed they were out of stock, but she did admit that the catalog price was in fact $19.99. I then asked for a rain check for two chairs for $19.99 ea.
She (Ruth) said they may not get them back in until next season to which I replied, that's ok, I take them still then for that price. She said this was not possible and she didn't know if they would get them again next season or not. My complaint is that I was not connected with a supervisor, when I talked to the 1st sales rep, when the chairs were still available with the catalog price of $19.99
I do have a picture of this price in their catalog, but didn't see any place to send it as attachment.
Honestly, they may have made a mistake with the $19.99 price, but, just like in a store, where a price is posted for an item, by law that price has to be honored. There was nothing in the catalog that said anything that it would be only good for a certain time frame, or under special conditions.
The experiation date in front of the catalog read 8/23/21 and I called on June 29 to place the order."
Reply Have a similar problem?
Additional Communication Between Claimant and Brylane Inc Hide
  • Jul 09, 2021, Claiming party added:
  • I choose to get my claim publicized, if there is no offer to "make me happy" by the 13th of July 21 from Brylane Inc . I believe there must be other people who had the same bad experience and make it public.

What Claimant Wants Hide
Just make me happy!
Claimant invites Brylane Inc to make a fair offer.
1. Other – Pay for claim posting cost Jul 17, 2021 $14.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Brylane Inc. This claim will remain posted until resolved
Refresh
  • Show:
  • Sort by:
  • 1
  • Contributed Solution: by George Maxwell On 07-19-2021
    Brylane Home's customer service problem is their problem, not their customer's. Brylane Home should give the customer a $100 credit More...
If you are a party to this claim, click here.
Is this a fair resolution?
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim