Public Mediation

BLUE CASA TELEPHONE-Dispute-#2828787

E. M. vs. Blue Casa Telephone
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 2828787
    • Amount Involved: N/A
    • Filed On: Oct 08, 2011
    • Posted On: Oct 23, 2011
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"YES IN JUNE OF 2011 AND JULY OF 2011 BLUE CASA TELEPHONE CO, LOST OR NEVER RECIEVED MY MOTHERS PAYMENT WE DID PAY FOR JUNES PAYMENT BUT IN JULY AGAIN THE THE SAME THING HAPPENED THIS TIME A CUSTOMER SERVICE REP. BY THE NAME OF ALEX TOLD MY MOM THAT HER CHECK WAS NEVER RECIEVED . I THEN CALL OUR BANK CHASE AND ASKED IF CK #278 WAS EVER POSTED THEY TOLD ME KNOW I THEN CALLED BACK BLUE CASA TELEPHONE AND ASKED WHERE MY MOM'S CHECK WAS HE TOLD ME TO HOLD WHILE HE RESEARCHED IT A WHILE LATER HE CAME BACK AND SAID THAT HER CHECK WAS CASHED A RETAIL STORE, I ASKED HOW HE KNEW ALL HE SAID SAID IS THAT WAS THE INFORMATION HE GOT AND GAVE ME A REF # ? MY MOM THEN RECIEVED A NOTE STATING THAT THEY ELECTRONICALLY DEBITED HER ACCOUNT FOR 40.00 WITHOUT OUT HER PERMISSION. I ASKED TO SPEAK TO A SUPERVISOR AND HIS NAME WAS ZACHARIA COULD NOT GIVE AN ANSWER WE THEN CALLED MY MOMS BANK AND EXPLAINED THE SITUATION AND THEY TOOK BACK THE MONEY. BUY THIS TIME BLUE CASA GOT WORD OF MY MOMS RECOVERY FROM THEM AND WHEN WE CALLED BACK TO MAKE GOOD ON THE PAST DUE AND CURRENT PAYMENT WITH A CHECK BY PHONE THEY INFORMED US THAT MY MOM COULD NO LONGER PAY BY CHECK BECAUSE HER CHECK WAS RETURNED FOR INSUFFCI"
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What Claimant Wants Hide
What By When How Much
1. WRITE OFF ACCOUNT Oct 23, 2011 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from BLUE CASA TELEPHONE. This claim will remain posted until resolved
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