Public Mediation

defective Gateway Laptop & lost software

P. J. vs. Best Buy (Headquarters)
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 2414084
    • Amount Involved: N/A
    • Filed On: Sep 20, 2010
    • Posted On: Oct 05, 2010
    • Complaint(s):
      • Questionable Business Practices
      • Service Problem
      • "I just feel ripped off."
View less
Rate or Review on Best Buy (Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Best Buy GeekSquad has had my laptop in for repair since july 3rd. On my last visit to the store, the computer still does not work. That was on September 7th. I have not heard from them yet. I talked with thier consumer affairs and they will not return my calls!"
...
Reply Have a similar problem?
Claimant timeline (1) - Hide
  • 07-05-2010 — Service policy not being honored
What Claimant Wants Hide
What By When How Much
1. Replace: Gateway Laptop Computer Sep 20, 2010 N/A
2. compensate for lost software Oct 02, 2010 N/A
Just make me happy!
Claimant invites Best Buy (Headquarters) to make a fair offer to resolve this complaint.
Non-cash: 2 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Best Buy (Headquarters). This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by Dr Sam Katz — Online mediator
    • On: 04-13-2012
    View more
  • Best Buy should respond to your complaint. Then again, look at them! Stocks in decline, CEO forced out, tons of complaints. Clearly they don't care and not responding to your complaint here shows that. Not sure what to tell you. In my view, this is a "default judgement" since best buy never responded, but not sure how you can collect. Did you try printing out this claim and taking it into their store?

    As for your core issue, its not uncommon to lose data with hard drive repairs. I'm not clear if BestBuy lost it or your drive just crashed. If the later, you can't really blame BestBuy, but they should have warned you before you dropped it off. At least you have your data. Most software providers will allow you to reinsatll for free if you upgrade or have a crash. Its a pain, but its about the only way to do it.
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim