Public Mediation

Belisi.Com-Skincare-Dispute-#2017713

E. L. vs. Belisi.Com-Skincare
PO Box 30609, Palm Beach Gardens, Michigan, 33420, United States
Amount Involved: $393.00
    • Claimant Seeks: View.
    • Claim #: 2017713
    • Amount Involved: 393.00
    • Filed On: Aug 02, 2012
    • Posted On: Aug 13, 2012
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I ordered a sample of cream from this company for $2.98. This was charged to my bank
Master Charge Card. I was to use it for 2 weeks and then cancel if I did not want to continue the order. About a week later I had to have surgery and was in the hospital when the order needed to be canceled. I canceled it a few days late. A
few days after that I received a "regular" order in a plain padded envelope with no information, envoice, or instructions. My account was charged $89.98 for one oz. of cream. When I called and talked to them they were not very professional and refused to send me a refund even though I said I had not opened the jar and would send it back. The comapny sent me two more jars and charged me $49.98 each.

The dates are as follows:

3-24-12 sample charged to me $2.98
4-09-12 regular product $89.98
6-04-12 regular size $49.98
7-04-12 regular size $49.98

The June and July Items were sent from a company with a different telephone number.
When I called this number (877-411-4920) it was identified as Belisi Skincare.

I did all that I could do to be fair and courteous with these people. When I ordered the sample I did not know what the cost of the product would be. They did not send me any printed materials at all with the product. I would not have ordered the sample if they
had done so. They did send me a card to send back to them as I explained in a previous paragraph. I am 82 years old, on a fixed income and simply cannot afford this."
...
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Additional Communication Between Claimant and Belisi.Com-Skincare Hide
  • Aug 06, 2012, Claiming party added:

  • add delivery by regular mail

  • Aug 06, 2012, Claiming party added:

  • Address on mailing Pouch: B elisi.com - Fulfillment Center - 807 Airport Access Rd. Unit D - Traverse City, MI 49686-3594
    Address on jar of cream: Belisi RX- www. Belisi.com - Palm Beach, Fl 33458

  • Aug 08, 2012, Claiming party added:

  • Where were the "Terms of Agreement" found? I do not recall seeing any paperwork except notification to call you before two weeks if I wanted to cancel.

    I called Belisi on July 24 and (I believe it was Amber) who told me cancellation forms would be sent to me. They never were.

    I will send the products back and only ask for $100.00 for my time if you will pay my other expenses as recorded on the first claim.

  • Aug 08, 2012, Claiming party added:

  • Ms Lowrey,
    We do apologize for any problems you have had with your Belisi.com
    account. We have had a tremendous response to the promotion of our
    skin care line and are happy to take care of your account.
    I have refunded you for your last 3 orders (with the exception of the trial order) # 770435,($49.98) # 778124, ($49.98)&
    # 778124, ( $89.98) TOTAL $ 189.98.
    I have closed your account #13609915. See confirmation below.
    Please note the TERMS OF AGREEMENT AS SEEN ON OUR WEBSITE AND APPROVED THROUGH OUR ATTORNEYS LISTED BELOW.
    To answer your questions of the two addresses......Our warehouse where we ship all orders is located in Michigan. Our product is made and our corporate offices are in Palm Beach Gardens, Florida.
    Reviewing our written notes and calls from the call center the first letter for cancellation was sent to you on May 5, 2012 and we waited two months for the return of it. No return. Then a second letter for cancellation was sent July 27,2012 and still no letter of cancellation. The first we heard was from Peopleclaim.com.
    It is not necessary to return the product at this point and we have refunded you for all orders except the trial order. We have used our attorney and customer service dept at length to resolve this matter.
    Please feel free to email me directly for any other concerns you may
    have regarding your account.
    Thank you for shopping Belisi.com where Belisi means beautiful.
    Regards,
    Joyce
    Customer Service, Corporate
    Belisi.com

  • Aug 08, 2012, Claiming party added:

  • A FULL STATEMENT OF OUR TERMS OF AGREEMENT AS LISTED ON OUR WEBSITE HAS BEEN SENT TO YOUR PERSONAL EMAIL ALONG WITH THE LETTER FROM THE CORPORATE OFFICE.

  • Aug 11, 2012, Claiming party added:

  • I will accept your offer of $189.94 at this time, and I will drop the money for my time if you will pay the $63.70 cost to me for processing the claim.

  • Aug 13, 2012, Claiming party added:

  • Iwill accept your offer of $189.94 and if you will refund any other charges for product that has been charged to my account. Now if you will pay me $100.00 for my time we will close this deal without asking that you pay for my other expenses as recorded on my first claim. Thanks

  • Aug 13, 2012, Claiming party added:

  • We have already refunded you for all orders except the trial $2.98. You have not returned any product which is not necessary at this time. We do NOT refund charges that were not initiated by our company and charged to your credit card. It was your choice to go to Peopleclaim.com instead coming directly to us. I have sent many emails to your private email and NO response. Total refunded is $189.94 which has already been credited to your credit card.

  • Aug 19, 2012, Claiming party added:

  • I guess I need to update you on my efforts to get a refund from you. My first contact with anyone was with you on May 5th when I called you and asked to cancel the account and for a refund. The person I spoke to was not at all interested in my satisfaction and was not very professional. At that point I took my dispute with the charges to my bank. On July 23 I received a letter from the bank saying they could no longer assist me on the April 9th dispute and I had to take it up with you. It was at that time I decided to use PeopleClaim because it was clear I wasn't getting anywhere with you. My claims are mine and mine alone. I have never received any word from you except what has been shown on these claims. You still have not answered my last offer.
    I will return your unopened jars at anytime.

What Claimant Wants Hide
1. Refund: purchase price for all items. Aug 16, 2012 $193.00
2. Pay me for my time: 5 hours at $40.00 per hour Aug 16, 2012 $200.00
3. Other – Copy claim to regulators Aug 16, 2012 $14.95
4. Other – Pay for claim posting cost Aug 16, 2012 $7.95
5. Other – Physical delivery charges Aug 16, 2012 $8.95
Cash total : $424.85
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
Message from Belisi.Com-Skincare: All customer who order from our company agree to the Terms of Agreement BEFORE their orders are processed. The customer needs to send letter of cancellation and return the product. This customer has not written us a letter of cancellation or returned any product. As a courtesy I am refunded the last three order. $189.94.
What By When How Much
1. Last 3 orders Aug 22, 2012 $189.94
Cash total : $189.94
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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