Public Mediation

Jim N vs. Bath Planet Of Iowa

J. N. vs. Bath Planet Of Central Iowa
10052 Justin Drive, Suite I, Urbandale, Iowa, 50322, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4012780
    • Amount Involved: 10,000.00
    • Filed On: Dec 15, 2022
    • Posted On: Dec 26, 2022
    • Complaint(s):
      • Problem with a service
      • Overcharge or billing error
      • Customer service runarounds
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Statement of Claim
Claimant says:
"We paid $14,286 for a new shower to replace our old shower which is an outrageous amount of money for this project. No plumbing changes and no drain changes, just a simple replacement. The shower bench and flooring are not what we agreed on. They have come out two times but did not fix the problems. The base floor in the shower has six valleys in the floor so the water can drain to the center but these valleys are not necessary. We asked to have a smooth floor with little slant. This shower has over 1 inch slant and causes us to slip when standing. A technician came out and put a non-slip coating on the floor but that didn't help the problem, the valleys are still there. We also asked for a reinforcement wedge for under the shower seat. The seat has an awful squeak and we asked for a gusset be put on the underside of the seat that would hopefully correct this problem. They did not do that per our request. This project took place in April of this year. We have a two year money back warranty for this 100% satisfaction project. I think we have been ripped off for this amount of money. Can you help to get these things fixed or some money back so we can have someone come and fix it for us."
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What Claimant Wants Hide
Message from Claimant: Just refund some of the money we paid and we will have someone finish the project the way we want.
1. shower replacement Jan 28, 2023 $10,000.00
Cash total : $10,000.00
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Respondent's Counteroffer

There has been no response to this claim from Bath Planet Of Central Iowa. This claim will remain posted until resolved
Offer History
Dec 15, 2022
Claimant's Terms of Settlement to Bath Planet Of Central Iowa
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