Public Mediation

Avalon Communities-Dispute-#2951745

R. M. vs. Avalon Communities
1723 Gosnell Road - Rental Office, Vienna, Virginia, 22180, United States
Amount Involved: $3,600.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Avalon Communities
    • Claimant Seeks: View.
    • Claim #: 2951745
    • Amount Involved: 3,600.00
    • Filed On: Jul 19, 2013
    • Posted On: Jul 30, 2013
    • Complaint(s):
      • Failure to repair/replace basic household utilities
      • Personal injury
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"On Sunday June 30 there was a serious storm with rain hitting our patio door and our electricity going out.

When my husband attempted to turn on the circuit breaker, it sparked and continued to do so. At the time we knew something was wrong, but thought it was storm related.

The next morning I called my tenant's policy with AAA and made sure I had coverage in case rain water came into the house. The same afternoon my upstairs tenant whom I had never me before, came down to ask if in the small den I had a leak. I explained we had been unpacking the apartment on Sunday and so were not in the den at all.

The other tenant and I walked in the room and there was a saturated ceiling along with water running down the back of the electric socket. (I have pictures of all damage and attempted repair). He and I then went up to the third floor apartment. A young woman with 2 children under the age of 2 years who spoke only Japanese. I led her to the room and she too had a leak, along with black mold and cracks outside of the apartment where the waster was gaining entry from the cracks in the stucco.

I contacted Daniel Raphael the manager and informed him of the danger to e pre-existing health conditions. After much negotiations he agreed to pay for the hotel and dog boarding.

They are refusing to pay for our required move from their property which has cost us $1,600.00 for the movers, packers and materials. In addition at our new location we had to pay a $2,000.00 deposit for the new apartment which was not required for the Avalon/Archstone apartment. Also since my doctor is out of state and I have not found a specialist in Virginia being only here 3 months, there is the additional 40% of the out of net work doctor fee.

We wold like them to do what is right and pay the moving and security deposit cost. We had only been in the apartment 3 months and had no intention of moving before our lease was over.

We have not only suffered stress, inconvenience and additional medical problems for me.

According to them the apartment was fixed. However, the week we had to stay there prior to our move to our new location, they left dry wall dust all over my furniture, no switch plate on the outlet that had the water going through it. 2 outlet's in the kitchen are not working and my insurance company said I do not have a claim.

In all fairness they should cover the additional expenses.

Thank you.

Kind Regards,
Rainette

P.S. I am disabled with multiple medical problems and Daniel Raphael was made aware of this prior to our move in."
...
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Additional Communication Between Claimant and Avalon Communities Hide
  • Jul 19, 2013, Avalon Communities (responding party) added:

  • Avalon will be happy to discuss this issue further but won't be using this forum. I will reach out to you soon too with a regional but should you have anymore questions please call at 703-281-0331 to discuss further.

  • Jul 20, 2013, Claiming party added:

  • Daniel,

    I was trying to handle this in an honest and straight forward manner. However, with your response and lack of a counter offer will apparently we are going to court.

    You know about and discussed with me on a recorded line that you knew all the stress caused by repeated repairs in the apartment from the first week we moved in and how it was affecting my medical issues.

    You have the doctors' note verifying my new limited breathing difficulty from being exposed to the environment Archston/Avalon clearly neglected it and now I have to follow up with a local doctor for something I did not have prior to the moisture and mold due to the negligence of your apartment complex. apartment.

    I am sure that you are also aware RJ and his wife will join in this process as will the third floor tenant as I now have a translator.

    You can choice to continue taking the steps you are, knowing this document is public, World of mouth, especially the concern to tenant neglect travels fast. I truly feel I was neglected, that in the most part due to my multiple disabilities.

    Keep in mind I would not have had any of these expenses had it not been for the negligence of Archstone/Avalon.

    Rainette

    Rainette

What Claimant Wants Hide
1. Payment due: Security deposit required to move into the new apartment Aug 03, 2013 $2,000.00
2. Refund: The cost of moving Aug 03, 2013 $1,600.00
Cash total : $3,600.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with no explanation. This claim will remain posted until resolved.
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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