Public Mediation

Mariana Landaverde vs. Auto World Kia

  • 10% of recovery offered for best resolution

Screw-up by Auto World Kia - Auto World Kia must pay repair my car from Paul Conte Chevrolet!!!

M. L. vs. Autoworld Kia
2520 Hempstead Tpke, East Meadow, New York, 11554-2136, United States
Amount Involved: $4,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1749230
    • Amount Involved: 4,000.00
    • Filed On: Sep 05, 2017
    • Posted On: Sep 16, 2017
    • Complaint(s):
      • Problem with a service
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Hi, this is Mariana. I am not happy with Auto World Kia in East Meadow NY 11554. I bought it from that comapny. My car is used and Chevy Aveo 2010. Last year, July 27, 2016, my car broke down in highway. I called tow track to coming to get my car bring to Auto World Kia in East Meadow NY. I paid tow track for the first time. I explained to Auto World Kia about something wrong with my car. They checked up then they told me my car had radiator hose, all other hoses swollen, and coolant overflow bottle leaking. They already repair my car. I was waiting for one week. I went back to Auto World Kia and paid $940 for everything they already repair. I came in the car and started eagine on but it was not working. The car did not move and still park in Auto World Kia service shop. I came out and talked to dealership name is Jeffrey Glazer. I let him know the car still not working. He came in my car and started eagine on it is working. I was like that is strange. I drove my car to the hospital in Amityville NY 11701. The car broken down again there same day I paid $950! I cant afford to pay tow track so I called my insurance to see if they are willing pay for tow track. My insurance already paid then tow track came to pick up the car. We brought the car back to Auto World Kia that where they already repair. I explained to them about what happened. Auto World Kia staffs were like "well we did not know whats going on with the car." I just told them I just paid for that car repair this morning then few hours later broken down. Next day, I went back to that company to see what happened to my car. They said they will figure out. Auto World Kia took long to wait. I kept calling them to make sure they check up too deep. They called my warrenty to see if they can cover for overheating. Auto World Kia told me to pay again for overheating. I was like no way I just paid for everything they repair. I was very upset so I decided to call Chevy because my car made from Chevy. I explained to Chevy everything about my car. I did not know whats going on with my car. Chevy sent tow track come to pick up the car at Auto World Kia in East Meadow, NY 11554. They brought the car to the chevy place in Freeport, NY 11520. Chevy GMC checked up too deep that they found something wrong with overheating, cylader heat, and missing parts. They said Auto World Kia forgot to put something missing parts. I am very angry and Auto World Kia already mess up my car. Chevy told me its cost $4,000 or up for repair cylader, eagine, overheating, and put new parts etc. I still cant afford to pay full $4,000 or up. I am tired of my insurance to pay for one year and still not have my car! It is waste my money. I just have the baby few months ago. Now I have two kids. I am struggle with the car since one year."
...
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Claimant timeline (1) - Hide
  • 09-05-2017 — Auto World Kia
Additional Communication Between Claimant and Autoworld Kia Hide
  • Sep 07, 2017, Claiming party added:

  • I am not happy with AutoWorld Kia because the service did not doing repair well. I found out that they forgot to put something that missing parts. I paid everything what they already repair. They told me to pay again for replacement something. The service did not check up too deep. They just checked up on base then thats it. They did not take care of my car well.

  • Sep 07, 2017, Claiming party added:

  • I brought my car to Chevrolet. GMC checked up too deep and they found something missing parts and some problem with engine. The service from Auto world kia did not tell me everything. The car was abandoned for a long time and Chevrolet paid to have the car fixed. AutoWorld Kia have to pay them for everything.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Repair: repair everything then get my car back Sep 20, 2017 N/A
Cash
1. Auto World Kia must pay Paul Conte Chevrolet for repair Sep 08, 2017 $4,000.00
2. Other – Copy claim to regulators Sep 08, 2017 $14.99
3. Other – Pay for claim posting cost Sep 08, 2017 $14.99
4. Other – Physical delivery charges Sep 08, 2017 $4.99
Just make me happy!
Claimant invites Autoworld Kia to make a fair offer to resolve this complaint.
Cash total : $4,034.97
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Autoworld Kia. This claim will remain posted until resolved
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  • Question: by Steve McAllister (512 points) — Auto Dealer
    • On: 09-18-2017
    View more

  • Let me try to get the facts straight before suggesting a resolution - can you confirm the facts are as follows:

    1) You bought a used car from AutoWorld Kia. With warranty or without? When did you buy the car?

    2) 7/16 The car broke down, you paid for it to be towed to AutoWorld Kia and paid $940 for repairs related to overheating.

    3) The car initially wouldn't start when you went to pick it up. However, the dealership got it started - but then it broke down again the same day and was towed back to AutoWorld Kia. Auto world could not diagnose the problem.

    4) Chevrolet then had the car towed to them and discovered that the original repairs made by AutoWorld Kia were defective and parts were missing. As a result, there was further damage (is that right?) and it will cost $4,000 to repair the car properly.


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