Public Mediation

auto city auto care center inc-Dispute-#9291640

L. T. vs. Auto City Auto Care Center Inc
Eastpoint, United States
Amount Involved: $7,013.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Auto City Auto Care Center Inc
    • Claimant Seeks: View.
    • Claim #: 9291640
    • Amount Involved: 7,013.00
    • Filed On: Nov 17, 2010
    • Posted On: Dec 02, 2010
    • Complaint(s):
      • "I just feel ripped off."
      • Problem with a service
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Company did not put my parts on properly."
...
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Claimant timeline (8) - Hide
  • 04-02-2010 — Repairs intake gasket set, antifreeze, thermo-stat, replace front pads and front roters, rear pads and roters, rear strut total $1,200 invoice 1068
  • 04-08-2010 — towed to shop auto city for new starter, total $240, invoice 1210
  • 05-06-2010 — oil change $13 invoice 1696
  • 05-11-2010 — power steering went out, belt tensioner and sertentine belt total $250 invoice 2183
  • 07-27-2010 — oil change $13 invoice 3216
  • 07-27-2010 — auto city towed ca to auto city.
  • 08-06-2010 — my dad and I picked up car from auto city, they said they repaired oil pump and oil filter
  • 09-28-2010 — my car broke down in trenton mi in the middle lane at a trafic light.
What Claimant Wants Hide
1. Refund: oil change Dec 01, 2010 $13.00
2. Damages: New motor Dec 02, 2010 $3,000.00
3. Loss both jobs Dec 02, 2010 $1,000.00
4. Loss both jobs Dec 02, 2010 $1,000.00
5. Loss both jobs Dec 02, 2010 $1,000.00
6. Loss both jobs Dec 02, 2010 $1,000.00
7. Other – Physical delivery charges Dec 01, 2010 $2.00
Cash total : $7,015.00
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "we did an oil change on this vehicle as described by the owner. We did nothing that would make the car shut off. and we did not destroy her engine. Her claims that we owe her an engine is not applicable to this situation because she would not have been able to drive such a distance to and from work if the oil change was done improperly. we are not an oil change facility, as such we do not have uncertified people touching cars. We are a full service repair facility, as such the people doing the oil changes are certified mechanics. We know what we are doing and this customer is upset because she needs a motor. we understand her frustration, and would work with her on a payment plan as we have done for many other satisfied customer because of the hard economic times. We understand the difficulties of not being able to work without transportation and always try to help assist our customers with whatever we can; whether that is with a payment plan, a rental car, or a lower price than advertised."

This claim will remain posted until resolved.

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Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
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