Public Mediation

My Claim vs. At&T -- fails to block robocalls, which allows its customers to be victimized.

S. T. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 8919122
    • Amount Involved: N/A
    • Filed On: Jan 08, 2016
    • Posted On: Jan 19, 2016
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"AT&T provides my internet and home phone service. Although the FCC permits phone companies to block robocallers from calling phone company customers, AT&T has utterly failed to protect its customers. It is thus allowing its customers--including me-- to be victimized by scammers and scum. Heaven knows how many millions of dollars and how much personal info has been stolen from confused or elderly citizens (who are especially prone to allowing tech-support-type scammers to remotely enter their computers)--simply because of AT&T's failure to install robocall-blocking technology.

When I tried to reach someone at AT&T to discuss this problem, I was put on hold for an interminable length of time, passed around various numbers, and finally told that someone would call me back. No-one ever did.

Ironically, when I answered the phone to what I THOUGHT was AT&T, it turned out to be a robocalling scammer using a spoofed number.

Since I often work from home, my day is a joyous round of calls from:

a) Rachel from Cardholder Services. And her sisters. All of them.
b) "Windows Microsoft Engineers" and "Tech support refund" scammers
c) "I've fallen and I can't get up" personal alarm scammers
d) Security alarm service scammers
e) Crappy "charities" of the type that give "a minimum of 5 percent!!" of donations to programs, and which should in my opinion be hounded to the ends of hell, or to the IRS, whichever is worse
f) Political party scum peddling bogus surveys designed to freak people out about bogus issues; see (e) above.

I have absolutely zero interest in hearing from any of these people. I can hardly wait for election High Season to get into its stride. Do we have to rip our phones out and put their carcasses on Randall Stephenson's pillow in order to get some action here?

I try to follow the FTC's advice of never answering such calls because it just encourages the little ****ers, but spoofed numbers often mean that I THINK I'm answering a call from a legitimate business--like AT&T. Haha.

I am unutterably sick of this. I am paying for a service that I am afraid to use."
...
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Additional Communication Between Claimant and At&T - Headquarters Hide
  • Feb 23, 2016, Claiming party added:

  • AT&T couldn't have been more responsive, particularly to a service issue mentioned in passing. I've had numerous calls, which I very much appreciate. However, the robocalling issue is still not resolved. I had read that one phone service allows customers to add a 'Press 1' option--when someone calls, they have to press 1 to actually get through, which would keep out the robocallers. Even better would be a kind of aural Captcha (what does D-O-G spell? or, how do you spell dog?). Unfortunately, AT&T doesn't have this option and doesn't seem to have heard of it, although they promised to look into it. I cannot close the claim, although I'd like to, simply out of surprise and pleasure at AT&T's commitment to trying to fix my problems. If anyone has any solutions...please add.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Upgrade: Add robocall-blocking feature to phone service. Jan 23, 2016 N/A
2. Apology: I'd like an apology for failing to call me back and failing to fix this very serious problem. Jan 23, 2016 N/A
3. Change of policy: Block robocalls, including those from political parties and bogus 'charities.' If they can't drum up a volunteer to call me personally, I want nothing to do with either. Jan 23, 2016 N/A
Cash
1. Other – Copy claim to regulators Jan 23, 2016 $14.99
2. Other – Pay for claim posting cost Jan 23, 2016 $7.99
3. Other – Physical delivery charges Jan 23, 2016 $2.99
Cash total : $25.97
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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  • Comment: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 04-20-2016
    View more
  • Hope you can find a good solution. I'll watch this space. I am now getting lots of robocalls on my cell phone.
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