Public Mediation

At&T CUstomer Service-Dispute-#7915123

R. C. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: $90.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7915123
    • Amount Involved: 90.00
    • Filed On: Jan 27, 2012
    • Posted On: Feb 07, 2012
    • Complaint(s):
      • Problem with a service
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"I had a AT&T Uverse bundle account that I was promised would not increase in price.. but over last year my cost increased dramatically, forcing me to terminate my services with them. I sent back to them all of the equipment that I had from them, and paid my bill, but they had overcharged me... and sent me a final billing telling me that they have 75.00 of my money on account there if I should ever choose to do business with them again. I am not able to reach anyone in customer service. There are recording that get you to the right department.... that never happened. I am no longer their customer... so I get hung up on every time that I call. They are not equipped to listen to problems like mine that are outside of their knowledge group. I have been ill recently and need that money to pay doctor bills.... so please help me get this problem reconciled as quickly as possible. It has been two months and I cannot reach anyone to resolve this problem. I am not impressed with AT&T;s customer services."
...
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Claimant timeline (1) - Hide
  • 10-15-2011 — Closed sevice with AT&T
What Claimant Wants Hide
1. Refund: Refund my overpayment Feb 11, 2012 $75.00
2. Pay me for my time: Infuriating cutomer service experiences. Feb 11, 2012 $15.00
Cash total : $90.00
  • 0
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Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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