Public Mediation

F.C. vs. Att Digital Life

ATT Digital Life Home Monitoring a SCAM

F. C. vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: $500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1781532
    • Amount Involved: 500.00
    • Filed On: Feb 16, 2017
    • Posted On: Feb 27, 2017
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I signed up for ATT Digital Life a little over a year ago. My system stopped working properly about 5 months ago. It arms without any warning. It won't disarm If I can get it to arm. It has so many bugs it's ridiculous. It says windows are open and doors are open when they are clearly not. It constantly says the camera is offline. Nobody at ATT seems to know what that means. I've called ATT over a dozen times. Usually I'm on the phone for atleast an hour and still nothing gets fixed. I've had 5 technicians out to my house. Each of them was here for atleast 3 hours. One tech told me he would never buy this alarm system. Another tech told me that I was given the wrong equipment but then didn't replace it. Another tech asked me if he could bum a cigarette and I don't smoke. And another took an hour long personal phone call in my house and was walking around checking his hair in my mirrors. Still nothing was ever fixed. I can't get out of the contract unless I pay several hundred dollars. They receive my payment on time every month but I haven't had an alarm for 5 months. I feel totally taken advantage of."
...
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Claimant timeline (1) - Hide
  • 08-18-2016 — Alarm stopped working
What Claimant Wants Hide
1. Refund: 5 months at $50 a month Mar 03, 2017 $250.00
2. Pay me for my time: 5 months at $50 Mar 03, 2017 $250.00
3. Other – Copy claim to regulators Mar 03, 2017 $14.99
4. Other – Pay for claim posting cost Mar 03, 2017 $7.99
5. Other – Physical delivery charges Mar 03, 2017 $4.99
Cash total : $527.97
  • 0
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Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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