Public Mediation

Arrowhead R.V. Inc. Dispute

J. S. vs. Arrowhead R.V. Inc.
438 Allen Rd., Po Box 1021, Powell, Wyoming, 82435-1021, United States
Amount Involved: $142.25
Complaint(s): Problem with a service
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Arrowhead R.V. Inc.
    • Claimant Seeks: View.
    • Claim #: 1446930
    • Amount Involved: 142.25
    • Filed On: Aug 04, 2014
    • Posted On: Aug 15, 2014
    • Complaint(s):
      • Problem with a service
View less
Rate or Review on Arrowhead R.V...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I was camping in my travel trailer in Wyoming. My refrigerator was not working on the propane gas mode and Arrowhead RV was very accommodating by taking in a traveler from Florida heading to British Columbia in Canada. They replaced the electronic board in the refrigerator, cleaned the vital parts, as well as doing other things on the camper. I don't know the exact labor cost of the refrig repair, but the electronic board itself cost about $250. My total bill for all work and parts was $1227.11. I was on my way as a happy camper a few hours after arriving. Three or four hours later and about 250 miles to the north, I found the refrig not working properly on the gas mode. It wasn't cooling properly. I didn't go back because I had camping reservations in three national parks in the Canadian rockies and I simply didn't want to travel back that great distance and lose all that time. The refrig was cooling at about 75% of what it should have that day and every day thereafter when I had to use the gas mode (as opposed to electric when it was available) it worked more poorly. By the time I headed back to Florida some three weeks later it wasn't working at all on gas. I took the travel trailer to a big RV dealer in St. Augustine Florida. They fixed it quickly by simply properly cleaning all the necessary parts and it is now working perfectly. Arrowhead cleaned it too, before replacing the electronic board, but the cleaning obviously wasn't done appropriately. I called Arrowhead on July 26th ( within 30 days of the work provided) to report the issue (the work was done by them on 6/30. I sent Arrowhead an e-mail stating I believed they should refund me the cost of the repairs (cleaning) at the dealer in St. Augustine - $142.25. The service manager and owner said they will not refund the $142.25 without looking at it and said I should have called earlier. The dealer in St. Augustine is a very good and large dealer and they got it to work with a good cleaning. Besides, the proof is in the pudding - Arrowhead charged me good money to fix the refrig and they weren't successful And regarding calling Arrowhead earlier than 7/26, I was frankly too discouraged to call them on my vacation, but did call within the 30 days. I faxed a copy of the invoice to Arrowhead, so they could see it was a legitimate business in St. Augustine that did the work.
"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Arrowhead R.V. Inc. Hide
  • Aug 20, 2014, Claiming party added:

  • The fact that I didn't contact you as soon as I noticed the refrigerator not working properly on gas does not mean you fixed it properly. I was very discourage with your shop's work, but as I stated earlier, i contacted you within 30 days of the work. Yes, a refrigerator is "essential" for camping and I used it on the electric mode at every campground which gave us refrigeration for 4 or 5 days at all the campgrounds we visited. However, during travel which was a number of days, we had insufficient refrigeration and within a few days after your repair we had no refrigeration on gas. This can only mean Arrowhead didn't fix it properly. The refrigerator didn't work properly within a few hours after leaving your shop and this says the job wasn't done correctly. Do you, Arrowhead, really believe I would go through all this trouble, if you fixed it properly? It's a shame that you won't admit that you didn't do an appropriate job - but you do know that in spite your response. I can't imagine you would treat a local customer like this if you repaired their refrigerator and it then failed to work as he was camping many miles away from your shop. The RV dealer in my home town cleaned the unit and it works perfectly. They also cleaned the stack, which your tech didn't do. So, say what you want, but you know in your heart I'm right about this quite simple issue. You say it was working when we left your shop - that is correct, but not properly. Neither of us would know it was working properly without observing it 4 or 5 hours hours after the repair work. If you are so convinced you did a proper job , then contact the service manager at Ocean Grove RV in St. Augustine, Fl and then respond again. You will find their number on the internet. If you won't do this, I'll get a copy of the invoice to you along with a written statement from the service manager. You and I know how easy it is to take your stance on this with a customer that will never return to your shop. Please do the right thing and pay the $142.00 it cost me to have the refrigerator fixed properly. I plan to register a complaint with your local BBB if we don't come to a satisfactory settlement on this.

What Claimant Wants Hide
1. Pay repair cost I incurred from RV dealer in St. Augustine Aug 19, 2014 $142.25
2. Other – Pay for claim posting cost Aug 19, 2014 $7.99
Cash total : $150.24
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "I am the service manager at Arrowhead RV, and have been dealing directly with this issue. Jim brought his trailer to us on June 30, 2014. We were about 3 weeks out on service appointments at that time. Due to the fact that he was passing through the area on vacation, we pushed other work back to repair his trailer in a timely manner, unlike other dealers in our area who would have told him that he had to wait 3 weeks. We repaired his refrigerator, installed a w/d hitch, installed a trailer brake control, and filled his propane. The refrigerator was cooling properly on gas when the trailer left Arrowhead RV. Jim claims that he noticed problems with his refrigerator "Three or four hours later and about 250 miles to the north". He never called. Why? He gives reasons in his complaint but we find them hard to believe. A refrigerator is a vital piece of equipment on a cross country trip. If somebody paid to have one fixed, and soon noticed that it wasn't working, they would call the place that worked on it. Why didn't he call until one month later? Alot can happen to an rv refrigerator that is being pulled across the country for a month. We weren't notified properly, we never had the opportunity to test the refrigerator after it left, and we will not be conned by a party who is using this site to try to blackmail us into paying a bill for service that we can't verify. Thank you."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim