Public Mediation

My Claim vs. American Express Company Dispute

P. M. vs. American Express (Headquarters)
200 Vesey Street, New York, New York, 10285-1000, United States
Amount Involved: $2,500.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1001047
    • Amount Involved: 2,500.00
    • Filed On: Oct 01, 2014
    • Posted On: Oct 12, 2014
    • Complaint(s):
      • Overcharge or billing error
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"An advertising campaign was placed with Google using an AMEX card. The campaign was stopped and paused on the date of 3-31-2013. The merchant, Google, continued to bill our credit card for charges related to this advertising campaign after we stopped and paused the campaign. Google is saying we did not pause the campaign until 5-23-2013 even though we have documentation that was printed from Google's server stating that the campaign is paused as of 3-31-2013. There was an additional $7,000 that was billed to our account. I have made numerous disputes and even went all the way to the Office of the President for American Express in New York. The excess charges of $7,000 were reported to AMEX and AMEX established 3 separate disputes. Their system only allows for a maximum of $2,500 per dispute.After more than a year of trying to resolve the matter, AMEX resolved 2 of the 3 disputes in our favor in the amount of $4,500 that was credited back to our account. They did not credit the amount of the third dispute in the amount of $2,500. All transaction charges for the full $7,000 were related to the same over-billing occurrence.We presented documented proof that the campaign was paused on 3-31-2013.How is it possible that only $4,500 of the $7,000 in non-valid charges are credited? We have submitted documented proof and the Credit Card merchant will not remove the final $2,500 even as they have already removed $4,500 for the exact same billing occurrences on behalf of this same merchant.What is needed to have this credit card merchant to credit the remaining $2,500 that was billed in error to our account?

I have a document printed directly from Google's server showing that the campaign is paused and cancelled as of 3-31-2013."
...
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Exhibits View
Additional Communication Between Claimant and American Express (Headquarters) Hide
  • Oct 01, 2014, Claiming party added:

  • Enclosed is the documented proof that the campaign was paused and cancelled on 3-31-2013.

What Claimant Wants Hide
1. Credit: Invalid Charges after a campaign was paused and cancelled Oct 10, 2014 $2,500.00
2. Other – Copy claim to regulators Oct 10, 2014 $14.99
3. Other – Pay for claim posting cost Oct 10, 2014 $7.99
Cash total : $2,522.98
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from American Express (Headquarters). This claim will remain posted until resolved
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