Public Mediation

ALLSTATE INS. CO.-Dispute-#2500042

W. P. vs. Allstate Insurance Co (Headquarters)
Chairman's Customer Care Team, 2775 Sanders Rd. D1e, Northbrook, Illinois, 60062, United States
Amount Involved: $140.78
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 2500042
    • Amount Involved: 140.78
    • Filed On: Aug 22, 2012
    • Posted On: Sep 02, 2012
    • Complaint(s):
      • Bad business practices
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I switched insurance companies on July 24, 2012 and on July 27, 2012 I called Allstate insurance to cancel my policy and this was not done. July 28, 2012 I got an email saying Allstate was going to take money out of my personal checking account. I was out of town so I could not receive my emails. On August 13, 2012 I called Allstate Ins again to verify the cancellation and talked to Mary at 801-426-5666. She said it was not done. I am furious now because they say I needed 3 days notice to cancel my policy which should have been done already. On August 14, 2012 I get another email saying the money is expected to come out of my account on August 16, 2012. I am more furious. I called Allstate back and talked to Steve. He says the policy was cancelled yesterday so I asked why they still sending me emails, he says it takes 3 days to cancel the transaction to my bank account. Now on August 16, 2012 my bank account is debited $100.78 and now it is August 22, 2012. My money has not been refunded back to me. I talked to Mary again at Allstate Ins and she says they have to wait until the money cleared the bank, it was an automatic deposit it should not take long to get back. She says it will be refunded on September 13, 2012, a whole month later. I have bills that need to be paid. I do not recommend anyone using this company again."
...
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Additional Communication Between Claimant and Allstate Insurance Co (Headquarters) Hide
  • Sep 07, 2012, () added:

  • I’ve sent Mr. William Parker a letter in an attempt to address any issues. Due to privacy concerns, the details regarding our conversations and exchanges cannot be posted here for public view.

    Sincerely,
    Alicia

What Claimant Wants Hide
1. Refund: auto insurance refund Sep 06, 2012 $100.78
2. Pay me for my time: 1 hr @ $40 Sep 06, 2012 $40.00
3. Other – Pay for claim posting cost Sep 06, 2012 $7.95
Cash total : $148.73
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Allstate Insurance Co (Headquarters). This claim will remain posted until resolved
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