Public Mediation

Green Dot Money Pak Card-Dispute-#7197981

R. R. vs. Green Dot Bank - Money Pak And Go Card
3465 E Foothill Blvd Ste 100, Pasadena, California, 91107-6072, United States
Amount Involved: $409.34
Complaint(s): Problem with a product
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 7197981
    • Amount Involved: 409.34
    • Filed On: Dec 17, 2012
    • Posted On: Dec 28, 2012
    • Complaint(s):
      • Problem with a product
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I bought a money pak green dot card at walmart to pay a settlement, which the company I'm dealing with told me to do to protect myself against someone stealing my credit card information, I spent $200 dollars on this card came right home and called the company with the pin number on the back of the card after scratching the security bar off the back, two hours later they called me back and told me that the card was declined and there was no money on the card. After a few more phone calls the company I was working with told me they called green dot and started a dispute with them and I needed to e-mail my receipt , and they would contact me in 3-5 business days, 10 days have passed now and I called them today, they found where the claim was but would not tell me anything else without first filing a police report with my city. I filed the police report and called them back with the case # but then was told that only the police could find out the information I needed, about where the money was transferred to, I went back into the police dept. and told the officer what they had said and the police called and got the information about where the money was. It was transferred to some person at " accounts now" company in California, a pre-paid visa mastercard company, I called and spoke with the person that green dot told me the money was transferred to they acted very surprised that I was calling them, he asked how I had gotten the info on them and hung up, I called the police officer back and told them that he would be calling them and would only deal with them. After a while I got a phone call back from the police telling me that the police would have to file a summons for it to go forwards, the police said that they don't have the resources or time to file a out of state summons. So I called back to California but no answer, so I called green dot and asked why if they knew the person and the account that this money was transferred to why couldn't they just take it back, they Green dot told me because I gave the pin number out over the phone that I could not get a refund. Around and around we went trying to get them to understand if I bought something from someone with my debt card or credit card and didn't get it they would get my money back for me. There policy is that if you give the pin number out over the phone they give no refunds. I asked them if a green dot money pak card is used to load money onto a paypal account or a ebay account how do you do that, there responds "you type in the pin number " well I spoke the pin number to an ear is that the same? No was the response. As I gathered my anger I asked if this is so secure then why did I lose my money and why can't you refund the money back to me when you know where it's at?. They told me that paypal would refund the moneys if I was using the card to load money onto a paypal account. so there's no refunds given. This is all a huge SCAM and would not recommend anyone using Green dot for anything, and after doing some research on the internet I find there are 174 complaints against Green dot money pak , and some people have lost up to $9000."
...
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Exhibits View
Additional Communication Between Claimant and Green Dot Bank - Money Pak And Go Card Hide
  • Dec 27, 2012, () added:

  • MoneyPak is a safe and secure way to reload prepaid cards, add money to Paypal accounts and even make a same-day payment to our approved partners. You can find information on using a MoneyPak on the MoneyPak website, www.MoneyPak.com. Our packaging and website include Fraud Warnings and we remind you to treat MoneyPaks like cash. We will assist in cases of potential fraud and will do our best to recover funds if possible. Unfortunately, we are not able to guarantee a refund of a MoneyPak that has been provided to a private party. Before providing a MoneyPak to an individual or company, we ask that you verify they are on our list of approved partners, which you can find on our website.

What Claimant Wants Hide
1. Recovery of Losses: money Jan 04, 2013 $204.67
2. Refund: refund Jan 04, 2013 $204.67
3. Other – Copy claim to regulators Jan 04, 2013 $14.99
4. Other – Pay for claim posting cost Jan 04, 2013 $7.99
5. Other – Physical delivery charges Jan 04, 2013 $2.99
Cash total : $435.31
  • 2
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Green Dot Bank - Money Pak and GO Card. This claim will remain posted until resolved
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  • Comment: by E — Online mediator
    • On: 05-24-2014
    View more
  • sorry buddy...you are an idiot and got duped by some "company" that you paid a "settlement". Notice how you forgot to mention anything at all about that part. Probably some nigerian that made you believe you owed money for whatever.
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