Public Mediation

Wron items sent and they will not send correct items

S. M. vs. Cokicks.Com
Camden, New Jersey, United States
Amount Involved: $152.99
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 5532604
    • Amount Involved: 152.99
    • Filed On: Jan 25, 2011
    • Posted On: Feb 09, 2011
    • Complaint(s):
      • Problem with a service
      • Contract / Agreement / Promise dispute
View less
Rate or Review on Cokicks.com
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Sent from my HTC smartphone on the Now Network from Sprint!
----- Forwarded message -----
From: "sandie3939@aol.com"
Date: Sun, Jan 23, 2011 9:28 am
Subject: Re: Enquiry Sandra Please see attached pictures
To: "service"
I'm sorry I understand but this was a gift for my boyfriend and they are to big and not his size and was not what I ordered. I want the the sneakers I ordered please I will send back the sneakers I don't care what I have to spend oN shipping if you want to keep me as a customer you will do this for me can you ease send the correct shoes please if not then I will call the Better Business Bureau please send me your address to ship wrong shoes back to you.

Thank you
Sandra Mended





Sent from my HTC smartphone on the Now Network from Sprint!I
----- Reply message -----
From: "service"
Date: Sun, Jan 23, 2011 4:13 am
Subject: Enquiry Sandra Please see attached pictures
To: "Sandra"
Dear my friend,
sorry for delay.
dear friend,
sorry,we must apologize to you.I checked the matter through the pics you have sent to me ,and i have just contact with our local post office,and we must make a apologise to you ,the post man had mixed up your order with some other orders.
We are sorry to let this silly mistake happen which bring you inconvenience.we are all self-accusation and hope you can understand.We give the right items to the express company and they shipped the wrong items to you,I called thems for compensation and they did not reply me.I am sad about that.you are friendly people,I think that you would understand me.I have checked for you ,the items you got are popular and more expensive than those you got.you could use them because the size is right.i promise you would use them for a long time.And as to make this up to you,we will offer you 20% discounts for your next order if you can keep the item you have got yet.Could you accept this preference?
Pls understand
Thank you
Have a nice day!
best regards


2011-01-23
________________________________________
service
________________________________________
发件人： Sandra
发送时间： 2011-01-22 11:52:49
收件人： 'service'
抄送：
主题： RE: Enquiry Sandra Please see attached pictures
This is what you sent me please see pictures sent to you I need to know what are you going to do about this order I don’t think I should pay for shipping it was your mistake. You should not be shocked!!! I didn’t make this package up.

This is what I ordered: EMS #12/01/2011 Shipped EE381728758CN


Nike Air Jordan Retro XI 11 Low (black/red) 306008-061
- Men Size US10.5=EUR44.5 Air Jordan 11 XI 1 $76.00 $76.00

Jordan Spizike (neutral grey/vivid pink/cl grey/trb gr) 317321-063
- Men Size US10.5=EUR44.5 Jordan Spizike Shoes 1 $76.99 $76.99


From: service [mailto:service@cokicks.com]
Sent: Friday, January 21, 2011 3:25 AM
To: Sandra
Subject: Re: Enquiry Sandra

Dear friend ,

sorry for delay,
i am shocked that you said you received the wrong shoes. How could it happen?
I have checked order 4006 for you just now,the record shows we have shipped the right shoes you ordered.
Would you mind emailing the pics of the shoes and the box and the EMS details to us?So we can confirm whether you have received the wrong goods from us. besides the EMS details have the shipping information so it is very important.maybe you should make sure the pics are clear.
pls cooperate with me to solve the problem .

pls be patient
thank you and pls reply the email
Have a nice day
customer service


2011-01-21
________________________________________
service
________________________________________
发件人： Sandra
发送时间： 2011-01-21 14:02:32
收件人： service
"
...
Reply Have a similar problem?
What Claimant Wants Hide
1. Refund: Nike Air Jordan Retro XI 11 Low (black/red) 306008-061 - Men Size US10.5=EUR44.5 Air Jordan 11 XI 1 $76.00 Feb 09, 2011 $76.00
2. Refund: Jordan Spizike (neutral grey/vivid pink/cl grey/trb gr) 317321-063 - Men Size US10.5=EUR44.5 Jordan Spizike Shoes 1 $76.99 $76.99 Feb 09, 2011 $76.99
Cash total : $152.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Cokicks.com. This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim