Public Mediation

My Claim vs. At&T

Dynacom Corporation vs. At&T - Headquarters
208 S Akard St Ste 110, Dallas, Texas, 75202-4209 , United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"Back in May, AT&T's WiFi got very bad connection, when we called, they just sent us a HOT SPOT. Since it's not functioning well, we called back, and they referred us to UVerse Internet Service. We did and starting U Verse service on 5/25/18, of course got bill since then.

As to returning HOT SPOT, they kept telling us only our boss Eddy can return it. Even though we did return it, but still got charged for May and June for not using it.

I start calling AT&T billing department in June, July & August to explain these May & June HOT SPOT charges for the amount of $133.93+$146.75=$290.68) and got kicked back and forth between Departments and ends nowhere.

I believe AT&T is a very big company, even now, I've been holding for more than half an hour and still waiting. Everyone's time is very valuable, I tried not to go through this complaining procedure, but it's really too much to deal with them.

Please see attached ATT Uver 5/25 & 6/25 bills, We did use AT&T internet service and paid accordingly, they should ask us to pay for their lousy not functioning HOT SPOT service on ATT 7800 5/23 & 6/23 double charges.

Hopefully, you can help little people like me.

Thank you.

Update 8/24/18
AT&T did called sometime last week, it’s either 8/13 or 8/14.

Since I was very busy and the attitude of AT&T caller seems no patience to listen to
my concern, I didn’t get her name and refused her for so called “ONLY SHE CAN ISSUE
A CREDIT TO US”, $150.- was the most she will offer.

Honestly speaking, I didn’t take this offer, 1st was due to her bad manner, secondly,
AT&T shouldn’t offer that HOT SPOT which didn’t solve our WiFi problem even though
they insisted the data had been used. If the data used was really solving our WiFi connection,
we didn’t have to ask to change to U Verse service.

We don’t pay for what’s NOT WORKING, all we want is a credit of $290.68 none working
HOT SPOT service fees.
"
...
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Exhibits View
What Claimant Wants Hide
Just make me happy!
Claimant invites AT&T - Headquarters to make a fair offer.
1. Other – Copy claim to regulators Aug 25, 2018 $14.99
2. Other – Pay for claim posting cost Aug 25, 2018 $14.99
3. Other – Physical delivery charges Aug 25, 2018 $4.99
Cash total : TBD
  • 0
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Respondent's Counteroffer

There has been no response to this claim from AT&T - Headquarters. This claim will remain posted until resolved
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  • Contributed Solution: by George Maxwell On 09-01-2018
    View more
    AT&T owes full refund for hotspot solution that didn't fix non-functioning wifi, and provide better provision for employee communications More...
If you are a party to this claim, click here.
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