Public Mediation

Romex Travel-Dispute-#1080705

L. T. vs. Romex Travel
3379 Peachtree Rd NE, Suite 555, Atlanta, Georgia, 30326, United States
Amount Involved: $4,009.74
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Statement of Claim
Complaints Involved (3) - View
Exhibits View
Additional Communication Between Claimant and Romex Travel Hide
  • Aug 19, 2013, () added:

  • In December, 2012 I responded to a flier sent by fax to my then-workplace. As I learned later, the company that faxed out filers and the company that I paid my money to, was Romex Travel. The filer was brought to me by my colleague – a Law Department employee. I assumed, it was a respectable source, and paid for what I believed was a purchased of 10 Hawaii vacations, $299.98 each for two families of my relatives, and also three Mexico Romantic Gateway vacations, $169.98 each. I was notified that in addition we have to pay ~ $70 activation fee per person and hotel taxes about $30 per person, and I agreed with that.

    In about a month I received a package from The Travel Center with a booklet and a payment request of activation fees for “Bonus vacations”. They also distanced themselves from the marketing company (Romex Travel) saying that they are not aware of them and how much I have paid, however by numerous phone calls and e-mails Romex Travel kept saying that I paid for vacation vouchers and I will receive them – if I'll follow all the rules.

    I activated one Mexico Romantic Gateway vacations for two persons. In a month I received another package from The Travel Center with request from another company, Grand Insensitives, Inc. to pay $100 dollars per person BY POSTAL MONEY ORDER. I googled this company and it was referred as a complete scam. I decided not to activate any of my Mexico vacations and just lost my money and an activation fee.

    My relatives paid activation fees for Hawaii condo vacations and received a package from The Travel Center with "Complementary Tickets" – only for adults, in spite off we paid to Romex Travel for 5 children “packages” too. The package also contained a form from Grand Insensitives with a demand to pay $50 dollars per person BY POSTAL MONEY ORDER. Members of my family did it several months ago. Because they did not get anything in 30 days, as the brochure promised, we called this company, Grand Insensitives, but with no luck. Ones my niece got connected, and she was said that her form was filled incorrectly (work phone was missing – as she is stay-home mom) and because of that, everything is canceled. On her question about her $100 money order, she was told that they did not receive it. Postal Money Order is the same as cash, it's not possible to track who had withdrawn the money. My sister also received back her form - she did not give her work phone as well –with a statement that her vacation voucher was canceled. She called Travel Center and Grand Insensitives many times and mentioned that she kept a receipt for this money order. She was luckier – she received her money order back. My brother, who filled teh form exactly not leaving anything blank ( and had the copy), did not get ANY reply so far, for more than 2 month. This travel scam schema started by Romex Travel came to the dead end.

    Beware of this fraudulent companies - Romex Travel, the Travel Center and Grand Insensitives!

What Claimant Wants Hide
1. Recovery of Losses: The vacations that we have not received Aug 08, 2013 $3,509.74
2. Pay me for my time: The time I spent communication with Ramex Travel and its partners Aug 08, 2013 $500.00
Just make me happy!
Claimant invites Romex Travel to make a fair offer to resolve this complaint.
Cash total : $4,009.74
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Respondent's Counteroffer

There has been no response to this claim from Romex Travel. This claim will remain posted until resolved
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