Public Mediation

My Claim vs. Zynex Medical

B. F. vs. Zynex Medical
9990 Park Meadows Dr, Lone Tree, Colorado, 80124-6739, United States
Amount Involved: Other terms
View less
Rate or Review on Zynex Medical
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (2) - View
Claimant says:
"My Surgeon ordered a tens unit for me from Zynex Medical after my neck surgery. I received the tens unit with 2 batteries and electrode pads in May or June 2015. In June 2015 I received 4 additional batteries and four more packages of electrodes. In July I received the same number of addition supplies. I called Zynex as to why I kept receiving additional supplies that I did't need. The said that they had put me on an automatic shipment schedule. I told them that I did not approve or authorize them to do that. I told them to immediately take me off the automatic shipments. I told them that I was going to return these additional supplies to them since I did not need them and had not even authorized them to be sent. They told me I could not return them since they were considered to be disposable. In September the postman tried more supplies that I assumed were more batteries and electrodes after I had told Zynex not to send me any more. Zynes sent me a bill for $163.00 for the tens unit and supplies. After I determined that my insurance would not cover the tens unit or supplies I packaged them up (including the tens unit) and sent Zynex a letter stating I wanted them to clear my balance with them. I had not used the tens unit or any supplies ( all of the supplies were in sealed plastic packages). I also mentioned in that letter that the postman had attempted to deliver the above mentioned 3rd shipment of supplies but I immediately wrote "Return to sender" and told him to return them to Zynex. I never took delivery of them. A short while later Zynex sent me a second bill this time indicating I owed them for the supplies I never took delivery which as it turns out were 4 more batteries and electrodes. Since I never authorized them to set me up on automatic shipments of 12 batteries and 12 sets of four electrode packets was absurdly excessive in a matter of only 3 months, I want to file a formal complaint and request that pressure be placed on Zynex to zero my balance with them. I was told by my doctor's office other patients have complained of being told they have to pay for the unauthorized shipments of supplies as well. This practice appears to be fraud or something close to it anyway. Please contact Zynex and put pressure on them to zero my balance with them. Please let me know the outcome. My e-mail address in koabyron@yahoo.com and phone number is (559) 625-5694. Thank you."
...
Reply Have a similar problem?
What Claimant Wants Hide
Just make me happy!
Claimant invites Zynex Medical to make a fair offer.
1. Other – Copy claim to regulators Jan 30, 2016 $14.99
2. Other – Pay for claim posting cost Jan 30, 2016 $7.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Zynex Medical. This claim will remain posted until resolved
Expand
Refresh
  • Show:
  • Sort by:
  • Question: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 06-06-2016
    View more

  • Do you have medical insurance or Medicare/Medicaid? There is a huge amount of what is basically fraud in the medical supply industry - shipping unnecessary supplies. We had a terrible time stopping automatic shipments that the company implied were both covered by our insurance and necessary. They weren't.

    Who told you the unit would be covered by insurance? Did Zynex tell you that?

  • 1
  • Contributed Solution: by Mr alan maxted On 06-05-2016
    View more
    Not a good faith company, keep pushing. More...
If you are a party to this claim, click here.
Is this a fair resolution?
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim