Public Mediation

Yelp-Dispute-#6245074

M. P. vs. Yelp
140 New Montgomery St, San Francisco, California, 94105-3705, United States
Amount Involved: $1,000,000.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 6245074
    • Amount Involved: 1,000,000.00
    • Filed On: Dec 07, 2012
    • Posted On: Dec 18, 2012
    • Complaint(s):
      • Publication of false or misleading content, reviews or ratings
      • Refusal to respond or remove bad content
      • Negligence or failure to exercise due care
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Rate or Review on Yelp
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Statement of Claim
Complaints Involved (6) - View
What Claimant Wants Hide
1. Recovery of Losses: Ruined business and reputation Dec 22, 2012 $1,000,000.00
2. Take me off Yelp for good ! Dec 22, 2012 $0.00
Cash total : $1,000,000.00
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Yelp. This claim will remain posted until resolved
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  • Comment: by Jennifer Sheehy — Online mediator
    • On: 12-19-2012
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  • You stated in your claim that you have been subjected to malicious and slanderous reviews on the website. While you could choose to possibly proceed with a defamation action against the actual reviewer, Yelp itself is not responsible or liable for the content posted in reviews on their website. In fact, it has recently come to my attention that Yelp and other sites are protected under the Communications Decency Act of 1996. Therefore, Yelp itself is not responsible or liable for any third party claims or reviews on their website. It seems that unfortunately, the best way to deal with the negative reviews is to actually file a rebuttal to the review itself on the website. Be concise, explain why you do not agree with the review, or what you had done to help the customer if there had been an issue. That way, you can at least show that your business is doing what it can to respond to negative reviews and issues.
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