Public Mediation

yamaha motocycle corporation Dispute #1966718

B. S. vs. Yamaha Motor Corporation Usa (Motorcycle, Sport, Outdoors)
6555 Katella Avenue, Cypress, California, 90630 , United States
Amount Involved: Other terms
View less
Rate or Review on Yamaha Motor ...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (6) - View
"My Yamaha motorcycle with 112 miles on it, one hundred twelve miles on it, blew the engine the valve bent. They said i didnt drive it enough and the y.e.s. yamaha extended warranty would not cover it because they said i didnt start it or drive it enough. What? how can that be?"
...
Reply Have a similar problem?
Additional Communication Between Claimant and Yamaha Motor Corporation Usa (Motorcycle, Sport, Outdoors) Hide
  • Oct 31, 2013, Yamaha Motor Corporation USA (Motorcycle, Sport, Outdoors) (responding party) added:

  • Since posting our online reply we have contacted Mr. Story and offered to have a Yamaha factory representative inspect his repaired scooter and the parts that his non-Yamaha dealer replaced. It would have been much better had the consumer allowed us the opportunity to further review his situation before removing it from the Yamaha dealer and having repairs completed elsewhere, but by reviewing the “old” parts we may be able to offer more insight into the failure of the unit.

    Mr. Story has agreed to obtain the parts that were removed from his scooter during the repairs, and make them and the vehicle available for inspection at an authorized Yamaha dealer. He has declined to return to Central Florida Powersports, and will name an alternative authorized dealer once he has obtained all of the replaced parts. We are now waiting for notification from Mr. Story so we can arrange the inspection. “The ball is in his court” so to speak.

  • Oct 31, 2013, Yamaha Motor Corporation USA (Motorcycle, Sport, Outdoors) (responding party) added:

  • Since posting our online reply we have contacted Mr. Story and offered to have a Yamaha factory representative inspect his repaired scooter and the parts that his non-Yamaha dealer replaced. It would have been much better had the consumer allowed us the opportunity to further review his situation before removing it from the Yamaha dealer and having repairs completed elsewhere, but by reviewing the “old” parts we may be able to offer more insight into the failure of the unit.

    Mr. Story has agreed to obtain the parts that were removed from his scooter during the repairs, and make them and the vehicle available for inspection at an authorized Yamaha dealer. He has declined to return to Central Florida Powersports, and will name an alternative authorized dealer once he has obtained all of the replaced parts. We are now waiting for notification from Mr. Story so we can arrange the inspection. “The ball is in his court” so to speak.

    I am seeking assistance in posting this update online. I do not see any response from the consumer to our initial reply, other than a letter from PeopleClaim stating that the complaint remains unresolved. Please inform me how we add additional information regarding Mr. Story’s complaint.

  • Jan 07, 2014, Yamaha Motor Corporation USA (Motorcycle, Sport, Outdoors) (responding party) added:

  • While we have still ruled out any evidence of a factory defect with Mr. Story's scooter, we would like to discuss our findings with him and make a good will offer toward repairs. We have tried to reach the customer by telephone & have left messages, but have been unable to speak with him.

  • Jan 10, 2014, Yamaha Motor Corporation USA (Motorcycle, Sport, Outdoors) (responding party) added:

  • Mr. Story has declined any good will assistance from Yamaha Motor Corporation, USA toward the repair of his vehicle. We apologize to the consumer, but if he is unwilling to accept our assistance we cannot help him.

What Claimant Wants Hide
Just make me happy!
Claimant invites Yamaha Motor Corporation USA (Motorcycle, Sport, Outdoors) to make a fair offer.
1. Other – Copy claim to regulators Oct 10, 2013 $14.99
2. Other – Pay for claim posting cost Oct 10, 2013 $7.99
3. Other – Physical delivery charges Oct 10, 2013 $9.98
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We apologize for any frustration or inconvenience Mr. Story has experienced with his 2009 Vino 125 Scooter. We have contacted the customer by telephone, and have discussed his vehicle with the authorized Yamaha dealer who initially diagnosed the issue, as well as the current non-Yamaha dealer where Mr. Story is having his repairs completed. Yamaha Extended Service (“Y.E.S.”) protects purchasers from unanticipated expenses relating to factory defects in workmanship or materials throughout the length of the contract.

    While any damage to a vehicle is unfortunate, neither Yamaha, Central Florida Powersports, nor The Motorcycle Clinic have identified a factory defect with this vehicle.

    Thank you for allowing us the opportunity to respond to your concerns.

    Kathleen Horder
    Yamaha Customer Relations"

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim