Public Mediation

w h alderman Dispute

R. B. vs. W.H. Alderman Plumbing Company
1755 E Gary Rd, Lakeland, Florida, 33801-2233, United States
Amount Involved: Other terms
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I had a shower pan leak and they repaired it -- Verbal est was 400$ which I was told is average -- I received a bill for $1,596.70 -- I have called them but haven't received a reply--This was 9-26-13."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites W.H. Alderman Plumbing Company to make a fair offer.
1. Other – Physical delivery charges Mar 06, 2014 $2.99
Cash total : TBD
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Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "We were contacted by Mr. Blandford to replace his shower pan and shower valve. Mr. Blandford stated that he wanted us to just do the work and did not want an estimate. We do not give verbal estimates. All estimates that we give are in writing and signed before work is performed. To replace his shower pan and valve, we had to demo the floor to install the new floor drain and demo plaster and wire lathe on walls, 2” thick to install the new shower pan and new shower valve. We had to prep for the demo, clean up afterwards and haul off the debris. We asked Mr. Blandford multiple times if he wanted us to do the demo work or if he wanted to contact a tile contractor. He insisted that we do it ourselves. We used chipping hammers to remove the old tile, plaster and concrete floors and we did not charge him for the use of the equipment. We also made an additional trip to explain how the shower pan needed to be because he did not understand how it worked and said we installed it incorrectly, which we did not. We also did not charge him for this visit. This work was not a standard shower pan replacement. This was a complete shower remodel including demo and replacement of shower drain, pan and valve. Most of our time was spent on unforeseen conditions of the demo process with the removal of the tile, plaster and wire lathe walls and demo of the tile and concrete floor for the new shower pan. The demo took two men to prep plastic so no damage was done to surfaces, clean up and haul off debris. We feel that this was a fair price for the scope of work that was performed. I don’t believe Mr. Blandford is considering the amount of work that was needed to complete this project properly. "

This claim will remain posted until resolved.

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