Public Mediation

Wells Fargo Bank-Dispute-#5958412

W. C. vs. Wells Fargo (Headquarters)
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 4 non-monetary items.
    • Claim #: 5958412
    • Amount Involved: 111.00
    • Filed On: Sep 04, 2012
    • Posted On: Sep 15, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"We applied for a loan modification with Wells Fargo in 2011 and during the initial processs while speaking with one of their representative I was asked if i was black. He was very eager to help me and when i said yes he was no longer interested in helping me and i was transferred to someone. The end result was that our loan was modified even though springboard recommended that our interest rate be reduced to 5%. Our interest rate was not reduced but all the arrears was added to the end of our loan and the interest rate was kept at 7%. We have been applying for modification from Wells Fargo for five years and have always been denied. The only positive result we received on a modification was with hope now in 2008 were our interest rate was reduced for 9% to 7%. This process with Wells fargo has been very stressful and we have have given up on pursuing any modification attempts with Wells Fargo, we have been relying on payday loans to keep up our mortgage payments, which they are quite aware of since they as for three months of bank statements for their qualification process. I finally told one of their representative that Wells Fargo does not do modifications for black people when i was asked why our interest rate is so high. I hope you can help us with this complaint because i have completely given up."
...
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Additional Communication Between Claimant and Wells Fargo (Headquarters) Hide
  • Oct 03, 2012, Claiming party added:

  • consistent with the instructions I received from wells fargo on 9-14-2012, I executed and faxed to wells fargo the reqired authorization to release information form on that date. Shortly thereafter I received a letter from wells fargo indicating that I needed to provide a "power of attorney" so that people claim would be allowed to work on my case with wells fargo. Well, at this point I need the appropriate power of attorney form (acceptable to wells fargo) so that I can sign and fax to wells fargo to assure that this matter proceeds without further delay.

  • Oct 03, 2012, Claiming party added:

  • By way of letter you have indicated that you require me to execute a power of attorney form before you will discuss my case with peopleclaim. So as to assure that your requirements are met it is requested that you provide me with the power of attorney form which is acceptable to you for all purposes related to peopleclaim's role in assisting me with this matter. Short of your compliance with this request I fear we will be faced with yet more delays in resolving this a simple matter.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: A written apology from Wells Fargo for the intentional violation of my rights Sep 04, 2012 N/A
2. Change of policy: Enforcement of existing policies consistent with laws related to discriminatory practices Sep 04, 2012 N/A
3. Information: Please provide copies of any information which may be available to citizens with concerns such as those set forth herein Sep 04, 2012 N/A
4. Complete modification, reimbersement $108 Sep 04, 2012 N/A
Cash
1. Compensation: Intentional housing discriminatory practices inconsistent with lawful policies in place. Feb 16, 2014 $1.00
2. Damages: Discriminatory housing practices based on race, gender, and mentally disabled person Sep 04, 2012 $1.00
3. Recovery of Losses: Fax/copy fees - reimbursement (Staples) Sep 04, 2012 $108.00
4. written apology coupled with the sought reduction in our interest rate from 7% to 2% retroactive to June 2011 Sep 04, 2012 $1.00
5. Monetary items with amounts to be determined: Discrimation Sep 04, 2012 TBD*
6. Other – Copy claim to regulators Sep 04, 2012 $14.95
7. Other – Pay for claim posting cost Sep 04, 2012 $7.95
8. Other – Physical delivery charges Sep 04, 2012 $2.99
Just make me happy!
Claimant invites Wells Fargo (Headquarters) to make a fair offer to resolve this complaint.
Cash total : $136.89*
Non-cash: 4 items
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Wells Fargo (Headquarters). This claim will remain posted until resolved
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