Public Mediation

E.B. vs. Webstaurant

Buyer Beware. Don't be fooled. Poor customer satisfaction. Rip off. Totally frustrating experience! Never again.

E. B. vs. Webstaurant Store
2205 Old Philadelphia Pike, Lancaster, Pennsylvania, 17602-3400, United States
Amount Involved: $922.54
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I cancelled an order online with WEBstaurant Store (CLARK) within 30 minutes on a Sunday afternoon in October 2016. I followed up the cancellation within the website at the same time using the customer service division to ensure the cancellation. I have all the emails. I received confirmation via email that the cancellation was received. The order was not cancelled and was sent in multiple boxes and damaged. I contacted WEBstaurant upon delivery and was told they would be sending me a return and apologized for the mixup. That didnt happen.
I then contacted Jay Imports several weeks later and spoke to a very helpful employee, Alanda who is the representative of the item I purchased. She was very helpful and was very surprised that WEBstauant was treating me unfairly.
Today, I received an email stating my refund less restocking fee of $264.35. Although its stated on their website that there could be a restocking fee, I was told there would not be due to the mix up."
...
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Claimant timeline (1) - Hide
  • 10-16-2016 — Order #20821987, RA#212051
Additional Communication Between Claimant and Webstaurant Store Hide
  • Feb 19, 2017, Claiming party added:

  • I feel that WEBstaurant is not being honest nor fair by ignoring this valid complaint. I forgot to mention that much of the shipment was damaged and WEBstruant did not pay for the return....Jay Imports did! Therefore, they are making money $264.35 and sold nothing! WHAT A SCAM! I'm going to dispute the charges with BBB and my credit card. BUYER BEWARE! WEBSTAURANT IS NOT FAIR NOR CONSUMER FRIENDLY! I was a good customer for years, but they will never get my money again.

What Claimant Wants Hide
1. Refund: Jay Import chargers Jan 30, 2017 $922.54
2. Other – Pay for claim posting cost Jan 30, 2017 $7.99
Just make me happy!
Claimant invites WEBstaurant Store to make a fair offer to resolve this complaint.
Cash total : $930.53
  • 0
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Respondent's Counteroffer

There has been no response to this claim from WEBstaurant Store. This claim will remain posted until resolved
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