Wall & Associates, Inc.-Dispute-#2063342

A word to the wise. DO NOT do business with Wall & Associates. All they did was stop an initial wage garnishment, and then soaked me for $8400. Their "contract" is written with one objective in mind. Extract monies from distressed tax-payers and provide NO ACCOUNTABILITY for their monthly retainer fee's.

I will be posting a copy of their response to my claim....and my responses, which Visa Card Services agreed with, seeing sufficient evidence of Wall's gross incompetence, outright deception, misstatement of facts and breach of contract.......

Yesterday our office submitted a response with a counteoffer and it is not posted here on this website. Our extensive attachment of information is posted. Mr. Brohan still has a serious tax matter. We prepared the necessary documents last year to file an Offer in Compromise with the IRS to resolve the tax matter. The documents were sent to Mr. Brohan for review and signature and he never returned them to our office. Instead, he terminated services. Due to Mr. Brohan's still outstanding tax matters, we are offering him 2 free months of service in a good faith effort to allay his concerns, and thus resume work on his case.
Please make this post of our offer public.

I have reviewed Wall and Associates response to my claim. While it sounds very convincing, it only leaves me confused. Had there been the regular contact as Ms. Cable states, and had they indeed detailed all the work mentioned, we would have felt that reasonable progress was being made. We were, however, not so informed. Not once did I receive an update (email or otherwise) detailing the progress of our case as Ms. Cable claims. I am aware of forms that my wife had received as mentioned, but the only regular contact was the monthly email reminder to pay our $400 retainer fee. We were specifically instructed to have no contact with the IRS directly. As it turns out, it seems that Wall & Associates did not have an interest in settling this case in the most cost effective and expedient manner for their clients. Here are the facts: Wall and Associates knew the IRS had issue with only one year (2002) for $11,000 and they DID NOT TELL US! • Wall and Associates should have known (and told us) that when a taxpayer deals with the IRS directly, they are not required to verify income to determine.... disposable income.....which sets the tone for possible offer's in compromise or monthly installment amounts. Therefore, they should have stopped the initial wage garnishment and then advised us to deal with the IRS directly. • Not providing us this vital information and allowing us to make an informed decision on how we wished to proceed placed us in extreme financial difficulty. 1. We were told we should spend up to the $500 a month on a car payment allowed by the IRS. We were further told it would lower our disposable income making our case LESS expensive to settle. So, at Wall's advice, we took on a $476 a month car payment, with $155 a month insurance as required by the lender. That is $633 a month we DIDN'T need to spend. We have now paid $17,724 in car and insurance payments! We would not have chosen to do so had we been given the facts. 2. Add that to the remaining $7600 owed us by Wall and Associates, and that comes to $25,324. We would have had our $11,000 tax debt paid off 2 times over!! That makes us feel ripped off. Period. • Wall and Associates refused our request to be 3-wayed in on a muted line to one of conference calls with the IRS. It would have allowed us to verify that they were actually working our case, but they wouldn't have any of that. • As for the Offer in Compromise.... Ms. Cable references, that also never happened. I was only given that story when I expressed I felt my wife and I were being ripped off. An ...Offer in Compromise... was never on the table as far as the IRS was concerned, especially for the amount they were proposing. One Hundred Dollars. Get real! It occurs to us that Wall and Associates were more concerned with getting us to pay them $400 a month until resolution, whenever that might be, and then an extra 10% of the savings from our initial tax liability on the backend. This provides for a conflict of interest on the part of Wall and Associates. It explains a lot. As I mentioned, Visa Card Services, an independent third party, reviewed all the facts and found sufficient evidence to refund my last two $400 monthly retainer payments. My demand for a full refund stands. I do not wish to have direct contact with Wall and Associates unless they are willing to discuss refunding my money.

This is a copy of my latest reply to Wall & Associates offer of 3 free months of their services.



I am not interested in their free service. I want my money refunded. This business refuses to admit their mishandling of my case. Do I believe that they willfully intended to defraud me? Probably not, but their apparent refusal to acknowledge that they have demonstrated a high level of incompetence has resulted in serious questions being raised about their motives.

With all due respect, even Ms Cable demonstrates apparent incompetence. In her rebuttal letter to Visa Card Services, she stated how the amount in question was $400. It was $800. Apparently she wasn't even aware of the correct amount she was arguing to get refunded. That alone doesn't exactly instill a lot of confidence in Wall & Associates ability to handle one's back tax issues. She further states that, ".........it was not until over one year later......." to get our tax returns to them. It was 9 months. March 2011 to December 2011 by fax.

Furthermore:

1. They didn't tell us they wanted originals of the returns initially. I feel that if they truly were working diligently on my behalf, then they should have contacted me IMMEDIATELY upon receipt of the faxed returns. One can see how we would be left feeling that they willfully did so to collect 2 additional monthly payments. After all, Ms Cable makes issue of how long it took us to get the returns in question done. One would expect a concerned call from Wall & Associates, wouldn't one? We were never extended that courtesy. We only found out in February 2012 because suspicions were coming to a head, and I wanted to know how things were progressing with our returns. That's when they told us. It could have gone on for months on end if we hadn't called. That is not acting in my best financial interest, and cost me an additional $800 for nothing.
2. They do not acknowledge how they refused our request to be 3-wayed into an IRS conference call on a muted line to allow us verification they were working our case.
3. They do not acknowledge they knew the IRS had issue with only one year's return, and that by their lack of disclosure and poor advice they placed undue financial burden upon us.
4. To clarify, Ms Cable misunderstood my use of the expression "on the table" and in spite of their track record claims regarding Offers in Compromise, the agent handling our case made it clear that none would be accepted if offered.
5. They didn't even have my correct legal name, correct name of the city in which I reside, or my complete street address on IRS forms. I believe these weren't just simple typo's, but symbolic of the greater problem Wall & Associates has with competence, further eroding my faith in their abilities and motives.
6. I have an email dated December 19, 2012 from their billing department showing continued charges of $400 for every month since I reported them to my financial institution and cancelled the Visa card used to make these payments. This indicates to me a breakdown in communication between departments and raises further questions of competency. Their services were terminated in early November 2012 by certified/return receipt mail.


Resolving tax matters are indeed serious matters that require the trust of clients in the persons handling their case. Wall & Associates have destroyed our trust in them and cost us tens of thousands of dollars that could have been used to pay-off our tax debt. I would not recommend them to any person in need of this type of service.



Sincerely,

Craig Brohan


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