Public Mediation

D.H. vs. Volkswagen Customer Servise , Pay Off Department.

D. H. vs. Volkswagen Customer Service, Pay Off Department
3800 Hamlin Rd, Auburn Hills, Michigan, 48326-2829, United States
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1679709
    • Amount Involved: N/A
    • Filed On: Nov 14, 2016
    • Posted On: Nov 25, 2016
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Claimant says:
"Volkswagen customer service negligently handle the process of my vehicle tittle after I have pay off my vehicle lease end."
Reply Have a similar problem?
  • 11-14-2016 — vehicle tittle
Additional Communication Between Claimant and Volkswagen Customer Service, Pay Off Department Hide
  • Nov 30, 2016, Volkswagen Customer Service, Pay Off Department (responding party) added:
  • Wr
    RE: Complainant Name: Don Huynh
    Claim number: 1679709-120029




    Thank you for the opportunity to respond to Mr. Huynh’s concerns brought forth in their recent correspondence to your office.

    Volkswagen Credit has contacted the complainant to address their concerns.

    If you have any questions regarding this matter, please contact us at (800) 521-0171. Our hours of operation are Monday through Friday, 8:00 AM to 10:00 PM, Eastern Time.


    Sincerely,


    Wenona Shuler
    VW Credit, Inc.
    ite your message here

  • Nov 30, 2016, Claiming party added:
  • Volkswagen did not fulfill my request, I Did not receive the tittle of my vehicle, instead I just received tittle application. For all the time try to contact them is waist time, I could do this directly with DMV.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Vehicle tittle Nov 29, 2016 N/A
Cash
1. Other – Pay for claim posting cost Nov 29, 2016 $7.99
Just make me happy!
Claimant invites Volkswagen Customer Service, Pay Off Department to make a fair offer to resolve this complaint.
Cash total : $7.99
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer


There has been no response to this claim from Volkswagen Customer Service, Pay Off Department. This claim will remain posted until resolved
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