Public Mediation

vip travel reservations inc-Dispute-#1259784

P. G. vs. V.I.P Travel Reservations, Inc.
Fly Away Retreat, 4606 S Clyde Morris Blvd. Suite 1P, Port Orange, Florida, 32129, United States
Amount Involved: $174.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1259784
    • Amount Involved: 174.00
    • Filed On: Jun 28, 2013
    • Posted On: Jul 09, 2013
    • Complaint(s):
      • Problem with a product
      • Bad business practices
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Was promised a cruise on one voucher and air travel on another voucher, both valid for a 12 month period. Both were activated in 9/2011, however for the cruise portion of the voucher one had to travel between the months of September - December the low season, which means I had 3 months in 2011 and 1 month in 2012 to use the cruise before expiration.

***note I called prior to check on expiration date and never got through to anyone but left two messages***

I was made aware of the expiration when I sent in my request for a cruise Dec 14th, for a cruise sailing May 2013. Found out about the cancellation when I called to check on the status of my request, first in February, person told me they weren't processing requests for May yet. So when I called back in March I was informed that my voucher expired and I could request a refund of my deposit, cruise deposit = $99. Once informed about cruise denial I didn't even attempt discussion of the air travel voucher, just requested refund of both, air deposit = $75. Representative spoken with told me the refund would take 6-8 weeks.

Sent in a request for the full refund $174, mailed 4/10/13, received 4/15/13 by VIP, so today 6/28/13, I call to check on the status of my refund and the representative proceeds to tell me that there was a cancellation period of 6 months beyond the expiration date.

Mind you my voucher states nothing about a refund period and if the deposit was for incidentals incurred during travel, and I didn't travel, nor did you provide me any services at all then what right does VIP have to keep the deposit. Frankly, once VIP cancelled the voucher they should have directly mailed back my deposit. I should not be paying them for inadequate service."
...
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What Claimant Wants Hide
1. Refund: Deposit for air voucher Jul 13, 2013 $75.00
2. Refund: Deposit for cruise voucher Jul 13, 2013 $99.00
3. Other – Pay for claim posting cost Jul 13, 2013 $7.99
Cash total : $181.99
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Respondent's Counteroffer

There has been no response to this claim from V.I.P Travel Reservations, Inc.. This claim will remain posted until resolved
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