Public Mediation

Defective product from Viore

K. M. vs. Viore
Matteson, Illinois, United States
Amount Involved: $550.00
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"This claim is being written because of a product sold thrue walmart on -line store 2140 so. Cicero Ave Matteson,Il 60443. I purchased a 46" Viore Lcd Tv. ON line 12/5/10, and the T.v. went completely out in April 2011. I tried to return the T.V. to walmart but was told I had to go tru the on -line process. I then contacted Viore Tech support center in April and was told to take the T.V. to a shop in hammond Indiana. The shop repaired the T.V. Two weeks later it went out again-May 14th. Again, I called the help line. They sent out A&G Radio & TV shop to pick up on 5/16/11. It has been there ever since. I called the repair shop and was told that they were waiting on parts to be shipped from Viore. I called Viore call center again. They said that they did'nt see anything in the system showing that the parts had been orderd. I called the center every day. They said it takes time for Viore to respond back to their email. It has been over 30 days. I asked to speak to a supervisor or a manager, but I am always told that they are out to lunch. I am writing this letter to BBB because there is no way for me to contact Viore except thru the help line number 1-877-777-1428. I cannot find an adress nor direct phone number. I'm still making monthly payments on a T.V. that I don't have and can't get any information as to when I will receive my T.V. My warranty is not up until 12/5/11"
...
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Claimant timeline (1) - Hide
  • 04-01-2011 — Broken TV
What Claimant Wants Hide
1. Refund: 46""LCD TV Jul 10, 2011 $550.00
Just make me happy!
Claimant invites VIORE to make a fair offer to resolve this complaint.
Cash total : $550.00
What By When How Much
1. Upgrade: 55'' LCD TV 1080P Jul 06, 2011 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from VIORE. This claim will remain posted until resolved
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