Public Mediation

Verizon Wireless-Dispute-#2643241

R. H. vs. Verizon Wireless
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"I have been a loyal customer with Verizon Wireless for about 7 years and during these years ive never had any issues untill this year. I went in to verizon on march 13 2011 to upgrade my phone. The phone i was wanting was the iphone4 and i was looking also at the ipad2 the salesman that helped me talked me into getting the ipad instead of what i wanted which was the ipad2. the salesman told me that i could make payments on both products and i would have not issues. the saleman also told me that if i did not like the ipad i could come back and exchange it for the product i really wanted which was the ipad2. i went in the next day to exchange the ipad and the salesman that talked to me said they were out of ipad2s and that i would just have to keep the ipad. as i was walking out i heard a different saleman setting up another customers product and it was an ipad2. i have writen and called verizon several times about this and they refuess to fix this issue that they made. i was also lied to when the salesman said i could make payments on the products i got and the main office told me no i had to pay it all right away. i have done everything i can think of to get these issues fixed and they keep refuessing. i went into the store again on 21st of november and the manager there was rude and again would not take the responceablity for there mistake. all i keep being told is to sell it to a third party and then turn around an buy the ipad2. i dont have the money to do that and on top of that i would get barly anything for it. i need help i want this fixed also they keep uping my bill every month it almost 200.00 and it should not be i have the unlimited talk and texts for 89.99 i dont understand how they can charge me almost 200.00 for one line every month this also needs to be fixed. i hope you can help me and get these issues corrected and make both sides happy. im to the point that if this is not fixed i will some how come up with the 300.00 to end my contract with verizon and i will then go somewhere else."
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What Claimant Wants Hide
Just make me happy!
Claimant invites Verizon Wireless to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from Verizon Wireless. This claim will remain posted until resolved
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