Public Mediation

My Claim vs. VERIZON IS EVIL

L. H. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $773.56
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 9082130
    • Amount Involved: 773.56
    • Filed On: Jun 30, 2014
    • Posted On: Jul 11, 2014
    • Complaint(s):
      • Bad business practices
      • Overcharge or billing error
      • Customer service runarounds
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"Please be advised that I had Verizon Wireless as my cell phone carrier for a few years, until I married my wife in 2008. I then changed from Verizon Wireless to T-Mobile so I could be on my wife's family plan account. I was told I could keep my cell phone number and transfer to T-Mobile. When I canceled my plan with Verizon and merged with T-Mobile, Verizon continued to charge me for the same minutes I was then using with T-Mobile. I was being "Double Billed" by Verizon. As we received bills from Verizon and communicated with them regarding the increasing billing statements, they fought with us UNTIL October 2010, wherein they sent me a refund check #1134800, (Reference# 300566562, Account# 621182565) for the amount of $2.27, and an apology for their incorrect billing. HOWEVER they reported me as being delinquent on the Credit Bureau's reporting system, AND they sent me to a collection agency. I was able to defend myself to the Collection Agency - BUT VERIZON has continued to report me as being delinquent on the Credit Bureau's reporting system. I started communicating with them again in January 2014, and tried to use the Credit Bureau's to communicate with them to remove this delinquent amount, but they have changed their stand from apologizing back in October 2010 for over charging me, to sending me a letter dated 6/20/2014 demanding payment for the original amount of $773.56 - the same amount that they "double billed" me for back in 2008-2009. I need your help to force them to remove this debt that they originally admitted was incorrect, and remove their derogatory remarks from my Credit Reporting - ALL THREE COMPANIES."
...
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Exhibits View
What Claimant Wants Hide
1. Credit: DOUBLE BILLING Jul 15, 2014 $773.56
2. Monetary items with amounts to be determined: RUINING MY CREDIT FOR 5 YEARS Jul 15, 2014 TBD*
3. Other – Pay for claim posting cost Jul 15, 2014 $7.99
Cash total : $781.55*
*Amount shown is not final: total will increase when pending amount(s) are known and entered.
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Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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