Public Mediation

My Claim vs. Verizon Customer service Dispute

T. W. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: $129.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 4864377
    • Amount Involved: 129.00
    • Filed On: Nov 07, 2013
    • Posted On: Nov 18, 2013
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Overcharge or billing error
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Statement of Claim
Complaints Involved (4) - View
Claimant says:
"My boys went off our plan I called in to cancel their plan and their customer service told me that we would get a credit for the reminder of the month on the next billing cycle. well the Bill came but there was no credit, so I called them and was told that there is no credit after weeks before I was told that I would get a credit back they were not under contract on their phones anymore, THEY told me we would get a credit and now they say we owe till the end of the billing cycle, that is BULL that they tell you yes you will get a credit when you call to cancel the phone so you quit using the phone because they told you that you were going to get a credit back. The lying cheaters should of said that you have to pay till the end of the cycle instead of telling me I would get a credit the next month, I would of kept the phone open till the end of the cycle. and to top off we have been with them for 10 years with bills over $300 a month and they go and treat us like crap, if I cant get results here I will continue with other internet pages and you tube till I get results Be fricken up front with me don't lie to me after you tell me once yes sir you get a credit I am so sick of big company's screwing long time customers"
...
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What Claimant Wants Hide
1. Credit: the cancel of 2 Iphone service plans Nov 22, 2013 $129.00
2. Other – Pay for claim posting cost Nov 22, 2013 $7.99
Cash total : $136.99
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Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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