Public Mediation

VERIZON FIOS-Dispute-#1445462

R. P. vs. Verizon - Headquarters
1 Verizon Way, Basking Ridge, New Jersey, 07920-1025, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 2 non-monetary items.
    • Claim #: 1445462
    • Amount Involved: N/A
    • Filed On: Mar 07, 2012
    • Posted On: Mar 18, 2012
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"Verizon installers placed two communication boxes in a home where the owner allowed me to use part of the house while my spouse recovered from an operation. It was explained at the time that I would only be there for a short period of time. Now that I requested a disconnection of service, which took place remotely. The problem that I am faced with now is the new person that has moved into the house called to let me know that the Verizon installer refused to take with him the two communication boxes. Verizon has failed to physically render possession of that equipment to me. There was no notice given to me about the method of returning the boxes and certainly no mention of that Verizon would be leaving them unattended. Yet I am held responsible for the equipment. If Verizon had notified me that the installer would not take the equipment and credit my account for returning it there would be no problem.

The question is what legal authority does Verizon have to abandon the boxes and hold me financially responsible for equipment that I never received from the disconnect team. In fact there was no such person, the only person on the site was the new installer. Please help, what can I do to protect myself from being charged for this equipment (short of returning to town in hopes that the new tenant keeps it until I arrive)?"
...
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What Claimant Wants Hide
What By When How Much
1. Change of policy: Please change your policy and have the Verizon representive who serves as the disconnect or installer person make sure the equipment is in the hands of the person responsible for the bill. Mar 22, 2012 N/A
2. Information: Have a representive from Verizon pick up the equipment Mar 22, 2012 N/A
Non-cash: 2 items
  • 0
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Respondent's Counteroffer

There has been no response to this claim from Verizon - Headquarters. This claim will remain posted until resolved
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