Public Mediation

Vickie Siler vs. Valley Fine Wines & Spirits, Inc. 828 Hopmeadow St. Simsbury, Ct 06070

UNREPUTABLE BUSINESS TACTICS - POOR CUSTOMER SERVICE

V. S. vs. Valley Fine Wines & Spirits, Inc.
828 Hopmeadow St, Simsbury, Connecticut, 06070-1825, United States
Amount Involved: $79.14
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Statement of Claim
Complaints Involved (5) - View
Claimant says:
"My husband paid a $50.00 shipping club fee good for one year on 2/16/2016. When we did not receive the case of wine he ordered, he called and was told they never received his order and he realized he must have made a mistake on his online order and gave them the order over the phone. We received the wine and have two charges on our Wyndham Visa credit card account for the $50 charge on 2/16/2016 and a second charge of $211.02 on 3/16/2016 for the case of wine that was $131.88 and a SHIPPING CHARGE of $79.14."
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Claimant timeline (5) - Hide
  • 05-17-2016 — called 860-651-0075, msg taken for manager to call me back
  • 05-20-2016 — called 860-641-0075, msg taken for manager to call me back
  • 05-25-2016 — called 860-641-0075, msg taken for manager to call me back
  • 06-08-2016 — called 860-641-0075, msg taken for manager to call me back
  • 07-01-2016 — called 860--651-0075, msg taken for manager to call me back
What Claimant Wants Hide
1. Credit: Shipping charge Aug 06, 2016 $79.14
2. Other – Pay for claim posting cost Aug 06, 2016 $7.99
3. Other – Physical delivery charges Aug 06, 2016 $2.99
Just make me happy!
Claimant invites Valley Fine Wines & Spirits, Inc. to make a fair offer to resolve this complaint.
Cash total : $90.12
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Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Valley Fine Wines & Spirits, Inc.. This claim will remain posted until resolved
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