Public Mediation

Sharon Tobiason vs. U. S. Mattress.Com

S. T. vs. Us-Mattress.Com - Mattress Usa, Inc. - Bedding Pros Llc - Headquarters
1289 Rickett Road, Brighton, Michigan, 48116 , United States
Amount Involved: $3,600.00
Complaint(s): Other
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
"U.S. delivered a mattress to my house. The drivers refused to take it upstairs, so I sent it back.

That mattress was never credit to me. About $3600"
Reply Have a similar problem?
Exhibits View
Additional Communication Between Claimant and Us-Mattress.Com - Mattress Usa, Inc. - Bedding Pros Llc - Headquarters Hide
  • Nov 02, 2016, - Mattress USA, Inc. - Bedding Pros LLC - Headquarters (responding party) added:
  • Attached is a copy of your order. You purchased a king mattress and box spring for a total of $4069.00 which was charged on 9/5/16. Also attached the signed proof of delivery showing you accepted delivery of the above mentioned product on 9/19. If you would like to return the mattress and box spring we would be happy to make those arrangements and you would only be responsible for a $250.00 return shipping fee. If you proceed with this offer, we would owe you $3819.00. Just let us know and we will proceed with scheduling the pickup and return.
    We do not understand the request of a $3600.00 refund. We have no record of a transaction that would qualify for that amount. If there is a charge we are not aware of, we would need - the date of the transaction and the last four of the credit card. Also a transaction ID could help expedite locating and resolving this type of situation.

What Claimant Wants Hide
1. Refund: U.S. Nov 16, 2016 $3,600.00
2. Credit: U.S. Nov 16, 2016 $0.00
3. Other – Pay for claim posting cost Nov 16, 2016 $7.99
Cash total : $3,607.99
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "Please see our message detailing why we reject this claim. We have no problem working with the customer, but the information that has been provided from the customer does not explain why we owe $3600.00. We show the order delivered so customer is only entitled to a refund if they return the product. The only other reason the customer would be owed a refund, would be if they were charged in error, which we need additional information to confirm and identify the incorrect charge. If this is the case and is confirmed we would refund."

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Get Free alerts when claims post in your area.
Get Alert

Need help resolving a dispute? Learn more.

Public Mediation

The shortest path from your problem to its resolution.
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

If Unresolved
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.


A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim