Public Mediation

James P vs. Leominster Ma Ups Facility

UPS tries to ignor complaint of driver assulting customer

J. P. vs. Ups - United Parcel Service - Leominster Ma Ups Facility
230 Nashua St, Leominster, Massachusetts, 01453-3302, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"On Wednesday, 12/07/2016 at 2:30 P.M.
UPS driver got off his truck with 2 small packages for delivery to me. I was standing in my drive way as he got off the truck almost yelling we got a problem waiving some papers in the air.
I ask what is it? He talks loudly again You got a problem. You told them I delivered 2 packages I handed you 3 packages. I explained to him I only received 2 packages from 1 company & 1 from another company and was supposed to get 3 from helmets and only got 2. I told him it said on the on line notice 4 packages to be delivered and I only got 3. He said then you got your packages and are trying to place false claims. He accused me of trying to scam UPS and from now on I’ll have to go to Leominster (15 miles away) to pick up my packages from now on.
During this conversation, He was trying to show me the paper work of delivery’s but couldn’t find it. He was very adjugated and he was raising his voice. He had placed my packages he brought this time on the ground just before we started talking just after he got off the truck.
When it was apparent he was not going to hear anything I had to say and I was not going to stand there listening to him insulting me and threatening me about no delivers. One of my packages needed to be signed for I asked him for the machine so I could sign he tells me NO I have to go too Leominster to pick them up.
I said like hell you’re here now just give me my packages. He said NO.
So I bent down to pick them up he knocked me down and took one of the packages back.
I followed him around his truck yelling give me my package and he kept saying NO. I would have to go too Leominster to get it.
A car had stopped to watch this my wife was in the drive way with one of her friends watching this all unfold he saw them then shoved the Machine at me and said fine sign for it. As he left he was yelling something I didn’t quite hear. But at this point I can only imagine it was a threat.
I went in my house and reported it to Customer service.
I was supposed to get 2 packages yesterday 12/20/2016.
The manager of the Leominster facility said there will be no more delivers to my home ever!
Why do I have to be punished for the actions of this guy. Having to drive 15 miles away 3-4 times a week. My services should be restored.
I do have reasons for legal action with witness’s. But am trying to resolve this peacefully.

Now they are trying to bury this by ignoring my calls."
...
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Additional Communication Between Claimant and Ups - United Parcel Service - Leominster Ma Ups Facility Hide
  • Jan 19, 2017, Claiming party added:

  • James Peppard UPS local facility just called me and the out come was resolved with the supervisor having to deliver my packages. Thank you UPS.
    .
    I'm keeping this case open for a while till I'm convinced that the faculty manger was sincere and no strings are attached...

  • Jan 24, 2017, UPS - United Parcel Service - Leominster Ma Ups Facility (responding party) added:

  • I have spoke with the customer and the problem has been resolved between him and his local center. The customer has my direct number if future concerns arise. UPS will consider this matter closed.

  • Jan 28, 2017, Claiming party added:

  • Well the manager at the Leominster MA UPS Facility went back on her word and now will not have the supervisor deliver my packages. Upper management of ups can't understand why the Leominster Manager is acting so unprofessional.

  • Feb 02, 2017, Claiming party added:

  • Manger from Leominster facility called me and said he would talk to his driver and come up with some kind of solution to this and would call me back tomorrow.
    That was 2 days ago.

  • Feb 02, 2017, Claiming party added:

  • Put in a complaint to AG office just waiting to hear back from them.

What Claimant Wants Hide
Just make me happy!
Claimant invites UPS - United Parcel Service - Leominster Ma Ups Facility to make a fair offer.
1. Other – Copy claim to regulators Jan 26, 2017 $14.99
2. Other – Pay for claim posting cost Jan 26, 2017 $7.99
3. Other – Physical delivery charges Jan 26, 2017 $4.99
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from UPS - United Parcel Service - Leominster Ma Ups Facility. This claim will remain posted until resolved
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