Public Mediation

TrendSource-Dispute-#7349665

R. C. vs. Trendsource
4891 Pacific Highway Suite 200, San Diego, California, 92110, United States
Amount Involved: $69.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
    • View response from: Trendsource
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 7349665
    • Amount Involved: 69.00
    • Filed On: Jun 27, 2013
    • Posted On: Jul 08, 2013
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
View less
Rate or Review on Trendsource
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (4) - View
Claimant says:
"1.) Communication of inaccurate information for inspection projects and causing the projects to go into hold status or being cancelled and the Independent contractor receiving reduced project payments.

2.) Late payments for completed projects.

3.) Non full payment for projects still pending.

4.) Non payment for projects already scheduled.

5.) Unfair labor practices towards Independent contractors.

6.) Non reinstatement to Premier network and on site inspections."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Trendsource Hide
  • Jul 18, 2013, Claiming party added:

  • My claim still stands. You just want to do it your way and not take any feedback on your unfair labor practices towards field agents. You should be responsible for the information you provide and not blame others. I took the projects in good faith and expected to get the payment that was agreed on when taking the project not just a few dollars later because the information given was incorrect and I only received minimum payment for the project after searching for the project on line. And in regards to your pending projects you just removed them from my account after I finished the ones I had completed for the day. How fair is that? You never asked me about the projects that I had still pending to complete. You claim you asked me about them but that is not true as you claim. Why are you making special payments for completed projects which should have already been paid to field agents when they are past due? You should be making payments for projects on time instead of issuing late payments and using delays in projects as an excuse. You have not had any other complaints because no one else will take the time and energy to stand up against your unfair practices.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: Reinstatement to onsite inspections and Premier network and an apology. Jul 12, 2013 N/A
Cash
1. Payment due: Pending and Scheduled projects due. Jul 12, 2013 $69.00
2. Other – Copy claim to regulators Jul 12, 2013 $14.99
3. Other – Pay for claim posting cost Jul 12, 2013 $7.99
4. Other – Physical delivery charges Jul 12, 2013 $2.99
Just make me happy!
Claimant invites Trendsource to make a fair offer to resolve this complaint.
Cash total : $94.97
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:
  • I disagree with the explanation / grounds provided

    "This is the second claim through PeopleClaim we have received from Richard Catanzaro regarding his concerns with our Onsite Inspection business practices (let it be noted that TrendSource has never received a complaint like this from any other Independent Contractor). We accepted Richard’s original claim and coached him on how we wanted to handle issues in the future. The acceptance of his original claim was in an effort to move forward in a positive manner; in this case we do not agree to Richard’s request and refuse to pay him for a number of reasons.
    Many of Richards concerns/issues stem from him not following clearly detailed instructions and/or his misunderstanding regarding who is responsible for project information. Richard’s expectations for how a project should be managed, completed and paid do not match with our or our client’s processes; therefore, we decided to no longer work with Richard. Below I have addressed each item listed in Richard’s claim to explain why we are rejecting his claim this time around.
    1) Inaccurate inspection information originates from details provided by our clients, which can therefore only be updated/fixed by the client. Richard has been told this a number of times, but continues to put the fault on TrendSource when an inspection has an issue and goes on hold or gets cancelled.
    2) We pay all Independent Contractors for completed, reviewed and verified work on the 5th and 20th of each month. If a payment is delayed due to missing information or client hold-up, we will try to issue a special payment in-between these dates to accommodate the IC. Over the last few months we have issues weekly payments (4/2, 4/5, 4/9, 4/22, 4/24, 5/6, 5/9, 5/14, 5/20, 5/28, and 6/5) to Richard to ensure payments are made as quickly as possible.
    3) The only time non-full payment is issued, is if the client cancels an inspection prior to work being completed. In these cases, it is possible that Richard has made phone call attempts to schedule an appointment for the inspection, but he has not gone out for the inspection, nor has he submitted any data from the inspection. In these situations we issue a partial payment for time and effort for calling the contact, but do not pay the full Contractor Payment since full work was not completed.
    4) Richard was given ample warning and coaching in regards to not following proper procedures to complete inspections and was told that he would no longer be allowed to pick-up projects for our OnSite Inspection business prior to any projects being removed. We gave Richard the chance to keep pending projects assigned and confirm that he would complete them. After not hearing back from Richard for an entire business day it was decided that he would need to be removed from the pending inspections, at which time we issued a partial payment for his efforts up to that point.
    5 & 6) Richard has been coached a number of times regarding his improper use of the call log since February 2013. After repeated coaching, Richard continues to do things his way, which does not work for our procedures or for our client’s needs. We have been very accommodating to Richard in the past, but no longer wish to work with him since he is not willing to work properly with us. Our Independent Contractor Agreement clearly states that either party can terminate the agreement at any point, for any reason. We have decided to use this course of action for reasons noted.
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim