Public Mediation

Toshiba America Information Systems, Inc. Dispute

Ch vs. Toshiba America Info Systs Inc
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
      (seeking public comment)
    • Claimant Seeks: 3 non-monetary items.
    • Claim #: 8635657
    • Amount Involved: N/A
    • Filed On: Jul 21, 2014
    • Posted On: Aug 01, 2014
    • Complaint(s):
      • Bad business practices
      • Problem with a service
      • Problem with a product
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Statement of Claim
Claimant says:
"I bought a laptop (Serial No: XD354371Q, Model Name: Satellite C55D-A5344) from Toshiba on 11/27/2013. I can't connect it to my TV to watch movies. I used to be able to do it, but later on sometimes I could and sometimes I couldn't, and now I simply can't at all. I tried using different HDMI cables and different TV sets, but still doesn't work. So it must be the problem of the laptop.
I called Toshiba and was given 3 different Authorized Service Providers, but they either already stopped that warranty service with Toshiba or are getting out of that service because of lack of timely and enough funding. I called again on 07/17/2014 a representative called Ms. Lyn promised to email me within one day and mail me a shipping box in order to mail my laptop to a repair depot, but she broke her promises. I called today for mailing and email address for filing a complaint against Toshiba, but Mr. Howell and Mr. Angelo both refused to provide me with the address for complaint."
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Additional Communication Between Claimant and Toshiba America Info Systs Inc Hide
  • Jul 30, 2014, Claiming party added:
  • My laptop (bought on 11/27/2013) is still under warranty, but the problem with it still remains unresolved: I can't connect it to my TV to watch movies now. I used to be able to do it, but later on I sometimes could and sometimes couldn't, and now I simply can't do it at all. I tried using a different HDMI cable and a different TV set, but I still can't do it; so I know it must be the problem of the laptop, but Toshiba simply gives me the run-around. The three Authorized Service Providers, to whom Toshiba told me to go for help, either already stopped warranty service for Toshiba or are too busy to accept new laptops.
    Shown below is AIT's (former Toshiba's warranty service provider) email as proof of Toshiba's run-around:

    Warranty Options Toshiba laptop service‏

    Stan Murai ( Add to contacts 7/25/14 Keep this message at the top of your inbox
    Check the following website for your service options that are

    available for your Toshiba machine:

    You may enter the machine’s serial number to determine

    The status of warranty and options available to you.

    Generally Satellite C55D model machines need to be

    sent to the Toshiba Notebook Depot. They cannot be

    serviced at a local ASP for Toshiba.

    Current Applied Information Technology is not accepting

    Toshiba notebooks for service.

What Claimant Wants Hide
What By When How Much
1. Repair: Mail me a shipping box with required labels so I can mail my laptop to a repair depot Aug 05, 2014 N/A
2. Apology: I want a written apology for its product Aug 05, 2014 N/A
3. Apology: I want a written apology for its bad customer service Aug 05, 2014 N/A
Non-cash: 3 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from Toshiba America Info Systs Inc. This claim will remain posted until resolved
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