Public Mediation

My Claim vs. The Mines Press, inc. Dispute

E. M. vs. The Mines Press, Inc.
231 Croton Ave, Cortlandt Manor, New York, 10567, United States
Amount Involved: $378.40
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 5038382
    • Amount Involved: 378.40
    • Filed On: Jan 07, 2014
    • Posted On: Jan 18, 2014
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"The Mines Press, printing co, took our order over the phone for a 1000 wallet cards with EM Insurance Agency logo inserted into Holidays Greeting card carriers and promised verbally, that we'll get them by 12/20/2013 (Judy). The order Acknowledgment came in the mail with the est. ship date 12/20/2013. I called Judy and asked how does it match the promise for us to get those by 12/20/2013 and her response was, that it takes only overnight for receiving the shipment, but she will try to push it out earlier. We got them at 11:05AM on 12/23/2013. All we could mail out by the 5:PM (post office closing) was 200 greeting cards. I want to return the rest 800, because they are useless now with no fault of ours and pay accordingly, 80% of $473.00 of total charge. The Mines Press (Doreen) refuses to accept.
Please help us out to resolve the invoice issue. It was bad enough, that majority of our customers were left without Holidays Greetings from us.
Any business has to live with their word."
...
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Additional Communication Between Claimant and The Mines Press, Inc. Hide
  • Jan 13, 2014, The Mines Press, inc. (responding party) added:

  • Did you receive our counter claim of 50% off? We have not heard from you.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Apology: Acknowledge, that you're wrong. BBB accreditation has to mean something Jan 22, 2014 N/A
Cash
1. Credit: 80% of the order Jan 22, 2014 $378.40
2. Other – Pay for claim posting cost Jan 22, 2014 $7.99
3. Other – Physical delivery charges Jan 22, 2014 $2.99
Cash total : $389.38
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from The Mines Press, inc.. This claim will remain posted until resolved
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