Public Mediation

The Mail Stop-Dispute-#8125986

M. V. vs. The Mail Stop
932 Edwards Ferry Road, Leesburg, Virginia, 20176, United States
Amount Involved: $35.95
Complaint(s): Bad business practices
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 8125986
    • Amount Involved: 35.95
    • Filed On: Jun 24, 2012
    • Posted On: Jul 05, 2012
    • Complaint(s):
      • Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"Unfortunately I had a very disappointing experience w/The Mail Stop & Michele regarding a package sent FedEx from her store, which was damaged in shipping & returned. I brought in a package containing family gifts I wanted to send FedEx. I completed the shipping form & indicated I wanted to insure it for $100. Since the gift was a surprise to my family & Michele uses her name & company as shipper, upon receipt they had no idea the package was from me, heard broken glass inside & refused delivery.

I contacted Michele to let her know I would pick it up & found out that she had taken it upon herself to call my brother about the package because she said she misplaced the form I completed - the package was a surprise gift. Michele opened my package upon return to her store, & completed the FedEx claim form for damages, so it was paid to her. I picked up my package & she mailed me the $100 check.

It wasn't until after I had repackaged the 24' x 20" collage frame w/the foam/gel motorcycle seat pad & paid for it to be sent FedEx again, that I realized I had not been reimbursed for the original $28 shipping fees. Michele denied they were due to me - she said they went to her to pay FedEx. I should not pay twice since the claim covered fees too. Michele remarked that she had to be concerned about her bills & she even went so far as to say the things I had in the package were not worth the $100 I received!

She keeps the $28 shipping fees I paid & should be reimbursed because she "thinks" I got more than I needed with the $100?? OMG!! She even tried to make me believe that she had to PAY for the FEDEX package RETURN - NOT SO!!

In summary, I too in a package containing gifts to be sent FedEx. I completed the form, paid $28 to ship the package FedEx and had insurance on it for $100. During shipping, the contents of the package was damaged. Michele submitted the claim for reimbursement of the insured amount & the FedEx shipping fees. Michele paid me the $100 but not the shipping fees, which I am due!!!"
...
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What Claimant Wants Hide
1. Refund: FedEx Shipping Fees for package rec'd on 5/25 and shipped on 5/29/12 (held due to holiday). Jul 09, 2012 $28.00
2. Pay for claim posting cost Jul 09, 2012 $7.95
3. Other – Physical delivery charges Jul 09, 2012 $2.99
Cash total : $38.94
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Respondent's Counteroffer

There has been no response to this claim from The Mail Stop. This claim will remain posted until resolved
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