Public Mediation

My Claim vs. Terminix

J. B. vs. Terminix (Plantation, Fl)
1481 NW 65th Ave, Plantation, Florida, 33313-4505, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1802022
    • Amount Involved: N/A
    • Filed On: Jun 21, 2016
    • Posted On: Jul 02, 2016
    • Complaint(s):
      • Problem with a service
      • Customer service runarounds
      • "I just feel ripped off."
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Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I signed a contract with terminix may, 27th had an inspection and spot treatment done. I payed a deposit up front and agreed to pay a monthley fee for the first year. after the first year i would pay 205.00 per year to keep the contract.The house was spot treated as opposed to tenting as i had just been released from the hospital and was not able to leave to get the house tented until i returned to the doctor. in two weeks. after the first treatment we were inundated with termites. we called the week after the treatment to let them know we needed them to come back and tent or treat again as soon as possible as stated in the contract. i had a very serious infection and needed the house to be sterile. I spoke with several customer service associates as well as a manager and explained the problem. as per their contract they would come back and retreat or tent when I was able to leave. it is now june 21st and have not had any satisfaction. i have another company who is willing to tent right away but cant get terminix to come back or tent or refund my money so i can hire someone else. I have had to leave my home against medical advice because the termites are in everything even tissue boxes and toilet paper. please my health is at stake please help! the number for terminix is 1800terminix"
...
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Additional Communication Between Claimant and Terminix (Plantation, Fl) Hide
  • Jun 25, 2016, Claiming party added:

  • JOAANN BONILLA 230 NORTH 69TH AVE HOLLYWOOD FLORIDA 33024 CONTRACT NUMBER#: 50001-0331578 INSPECTON DATE 5/27/2016

What Claimant Wants Hide
What By When How Much
1. TENT OR REFUND ASAP Jul 10, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
What By When How Much
1. Scheduled spot treatment 6/29 3pm-5pm, for areas of concern. Scheduling fumigation with customer for future available dates. Jun 29, 2016 N/A
Non-cash: 1 items
  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Offer History
Jun 21, 2016
Claimant's Terms of Settlement to Terminix (Plantation, FL)
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