Public Mediation

Boston Lantern on Television-Dispute-#4629421

R. H. vs. Telebrands
79 Two Bridges Road, 1 Telebrands Plz, Fairfield, 07004-1060, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"I tried to make an order at 1-800-958-0103 to order the product advertised as a Boston lantern to be used during power outings. As I proceeded to order giving all of my information, I was then barraged with one offer after another to increase my order first with 2 upgrades, a gift card, cash, a magazine orders, another magazine order with gift card and cash. It culminated with offer to sign up for a trip to the Bahamas. My complaint is that in the automtated reception with the information, there is no place to say" No" without listening to several more offers that break in. As it progresses, I was never given my total bill until they had reached the offer of a trip to the Bahamas without my opportunity to respond "No" I finally hung up in frustration. When I called the tracking number that I had been given 1-800-759-2400, I was told that the information that he had was that I had signed up for the trip. Out of total frustration, I called my credit card company right away and made sure that the total order would be cancelled. As a consumer, I feel that I had been harrassed for only trying to order a Boston lantern for $14.99 It appears to be some kind of scam that needs to be looked into. Ordering a product advertised on television should not be an abusive experience."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites Telebrands to make a fair offer.
1. Other – Copy claim to regulators Jul 18, 2012 $14.95
2. Other – Pay for claim posting cost Jul 18, 2012 $7.95
Cash total : TBD
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Respondent's Counteroffer

There has been no response to this claim from Telebrands. This claim will remain posted until resolved
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  • Comment: by jr — Online mediator
    • On: 11-06-2012
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  • I don't actually AGREE with the offending party, I just want to give a solution to the claimant. I work for a company that takes orders for companies like this. To be able to understand the customer I ordered a couple products and went thru the offers this person speaks about including magazines and transfers to a travel agency....I said yes to them all to see if they were legitimate and if they stood by their offers. All of them answered their phones and complied with my requests, to cancel or to change and I was not charged for anything that I did not order, nor did I feel pressured or trapped. I believe the problem occured by using the automated system. Somehow other people who use the automated system find a way to get through to a live operator (me) and get their questions answered. I think I hear that they enter their credit card information incorrectly or say they do not have a credit card and you get switched over to a live operator. Anyway, don't give up, try another product that you would like to own, and give it a shot. There are some wonderful companies out there. And when the live phone operator is asking you if you want other offers (for incentives) if you're not interested just say no, and we'll go on. We just need to hear it 2 times and we understand. Thanks for listening...and don't just give up, get informed and make the best of what you learn.
  • Comment: by Joni — Online mediator
    • On: 10-06-2012
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  • I think it's TERRIBLE that when you call for 1 item they try to lure you into an "upgrade" and/or several more offers. I must have spent AT LEAST 20 minute saying "Yes" or "No" or pushing "1" or "2". Thank goodness it was a toll free number!!
  • Comment: by nhangel622 — Online mediator
    • On: 09-16-2012
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  • I at first tried to order the lanterns online. It was confusing and kept wanting me to upgrade. There was no review page so you could see what your order was before it went through. I called customer service and told them I wanted to cancel the order and place a correct one. She took my information and I ordered the lanterns for $53.42. She told me I needed to call back in 3 days to verify the online order had been cancelled. I called and they told me it was cancelled. That was in July. Now here in September, I see a charge on my bank account for the amount of $102.90. That was the amount of the online order that I had cancelled. I called customer service and "Daphne" told me there was nothing she could do because they had already been sent. Now I have to contact the claims department of my bank and have them try to get the money back. I also have to wait for them to arrive so I can refuse them and have them sent back. Daphne also had the nerve to tell me to conduct myself in a professional manner because I demanded that they return my money.
  • Comment: by Yucca — Online mediator
    • On: 09-16-2012
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  • My daughter cancelled her order because it kept saying "back ordered". She called them twice and was assured the order was indeed CANCELLED. She just checked her bank statement and she has been DOUBLE CHARGED for this order. She called her bank, and they said once the transaction is no longer "pending", they would removed it, because it was an "unauthorized charge". Three Stars for Chase Bank...
  • Comment: by elizabethturley — Online mediator
    • On: 09-09-2012
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  • My elderly mother called for them as well and they charged her debit card $318. This type of business scam is outrageous and should be outlawed. It caused her rent check to bounce, overdraft charges etc. Old Brooklyn Lantern company and all of the scam companies should have to pay back all expenses.
  • Comment: by Steven Hart — Online mediator
    • On: 08-16-2012
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  • I'm going to try to send these back for a full refund. Has anyone been successful doing this?
  • Comment: by Rev. Ray Dubuque — Online mediator
    • On: 07-27-2012
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  • If Businesses don't like "regulations"
    , why do they do so much to aggravate customers and move legislators to respond with REGULATIONS? We customers are annoyed with "S
  • Comment: by BriarSC — Online mediator
    • On: 07-21-2012
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  • I ordered and decided to double my order and expedite. Paid $ 9.99 to expedite two laterns. One month later I continue to get the same notices that laterns are back ordered by 15 days. When I checked 15 days ago it also said 15 days. When I called I was told 30 days just yesterday. ? I have a print out of my order with the expedite fee listed and part of my order, I had two agents tell me that I did not order for expedite. They offered me nothing but a half hearted apology. I had to cancel my order for the lack of customer service. The ordering process for the Old Brooklyn Lantern was handled poorly and I gave them two chances to correct. The did not and had the nerve to ask me if I was interested in a free vacation and other offers. They must be reading a script and are unable to think for themselves.
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