Public Mediation

Tech Pro Plus-Dispute-#1111808

A. C. vs. Tech Pro Plus
North Richland Hills, Texas, United States
Amount Involved: $1,800.00
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: View.
    • Claim #: 1111808
    • Amount Involved: 1,800.00
    • Filed On: Nov 23, 2011
    • Posted On: Dec 04, 2011
    • Complaint(s):
      • Problem with a service
      • Customer service runarounds
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Statement of Claim
Complaints Involved (2) - View
Claimant says:
"Wednesday night, 11/16/11 my Samsung over the range microwave went out. I called Samsung the next morning and they setup a repair company to come to my house. Tech Pro Plus rep arrived at 8:15am on Friday 11/18. The tech proceeded to remove the micro from the wall. I loaned him my 2 step ladder and when he loosened the micro he stepped up on my glass top range. He shattered the range cooking surface. No apology. He proceeded to take the micro apart and check it for repair. He then said I would have to pay him $239.00 to fix it. I told him no that his company was liable for the damage he did and I would expect a replacement for the destroyed range and no repair charges for the micro. He started calling me "crazy". Then he wanted me to pay $75.00 for svc call. I refused that and refused to sign his paperwork. Tech Pro Plus has refused me any customer service and they just turned the claim to their insurance co. We have been without any way to cook since Friday 11/18 and now we are into the Thanksgiving day weekend. I went out and purchased a new range and micro which cannot be delivered until Thursday 12/1/11. We have to eat out 8 more days before we can cook. Thanksgiving has been cancelled at our house with relatives and friends who were invited. Tech Pro Plus is located at 11111 Shady Trail #1208 Dallas, Texas 75229. Telephone nbr 770-797-2999. E-mail ksw43072@tppsvc.com"
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What Claimant Wants Hide
1. Compensation: Replace both items and reimbursement for meals 3 times a day for 4 people Dec 08, 2011 $1,800.00
Cash total : $1,800.00
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Respondent's Counteroffer

There has been no response to this claim from Tech Pro Plus. This claim will remain posted until resolved
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