Public Mediation

T-Mobile-Dispute-#4682832

R. S. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: Other terms
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Statement of Claim
Complaints Involved (6) - View
Claimant says:
"I got service with them about 3 months ago and in that time I purchased 3 phones with new service. Since that time I have had nothing but trouble from this phone service. Number 1- I have terrible service. Number2- I have tried to resolve this issue with T-Mobile in every way including replacing one phone twice in 30 days and replacing batteries and sims cards for the other 2 phones and the same problem still exists. Dropped calls, sometimes I can't call any one, Phone will try to dial and just goes to a blank screen, Phone calls won't go through and goes straight to voice mail, and nothing they do seems to help this matter. I want to get out of my contract and go back to my old phone, but they say I will have to pay early termination fees. I do not feel like after all I have done to solve this issue and keep this service that I should have to pay these fees which is 200.00 for each of my 3 lines. They also recently told me that the service does not work good in my area, after I got the service not before. When I got this service they assured me that the phones would work fine. Now they are saying although we cannot fix this problem, not fault of mine however that they will not waive the fees and I have to keep this service another 2 years if I don't want to pay it. The customer service person even told me that she agreed with me and I shouldn't have to pay for the early cancelation fees but she did not have the authority to help me or waive these fees. I want out of this contract. Can you help me?"
...
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Claimant timeline (1) - Hide
  • 03-01-2012 — Aproximately time of service
What Claimant Wants Hide
Just make me happy!
Claimant invites T-Mobile (Headquarters) to make a fair offer.
1. Other – Pay for claim posting cost Jul 03, 2012 $7.95
Cash total : TBD
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
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