Public Mediation

We lied to you to make a sale!

N. F. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: Other terms
Complaint(s): Bad business practices
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Statement of Claim
Complaint Involved (1) - View
Claimant says:
"I am a new client to t mobile, i was advised when opening a family plan that i was in a great 4g coverage area. Tmobile advertises they are the best/ largest 4g company. I have spent countless hours on the phone, and in the store. I have had 2 phones and a sim card, and still have the same exact issues because im in a 2g network. I cannot even pick up data services 99%in my living room, I still have delayed text messages. Tmobile states im out of my 14 day trail period, but i was advised today by thier rep my sims card sent activated so basicly my phone is active before i ever even recived it. I feel Tmobile lied as to what services they could offer and was concerned with making a sale!I have tried everything they stated would resolve my issues and been on thier time frame. Unless i want to wait 2 months for new towers im bond by a contract! I have spoke with a supervisor who stated they cannot let me out of the contract simply becuase of the time frame! So in a attempt to keep services and allow them to try and resolve the issue, Im now to be punished? I feel i should be refunded and release from my contract."
...
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What Claimant Wants Hide
Just make me happy!
Claimant invites T-Mobile (Headquarters) to make a fair offer to resolve this complaint.
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Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
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