Public Mediation

T- Mobile Phone Compsny-Dispute-#1523945

B. M. vs. T-Mobile (Headquarters)
12920 SE 38th Street, Bellevue, Washington, 98006-1350, United States
Amount Involved: Other terms
    • Status: In Negotiation
      This claim has posted for public comment and negotiation. It will remain posted until resolved to the claimant's satisfaction. Suggest a resolution to help these parties reach a settlement.
       (seeking public comment)
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 1523945
    • Amount Involved: N/A
    • Filed On: May 29, 2012
    • Posted On: Jun 09, 2012
    • Complaint(s):
      • Bad business practices
      • Contract / Agreement / Promise dispute
      • Customer service runarounds
View less
Rate or Review on T-Mobile (Hea...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"On 3/28/12 I called t-mobile to cancel my account as I have been on this plan for 4-5 yrs and the cost was too high. I was immediately transferred to another employee who came up with a different plan at a lower cost so I said I would try it against my better judgement. In april I received a billing statement regarding the old plan and again in May. So i was a little ticked because I had to call to find out what was going on. I got Christen (#3829260) in customer service and told her that apparently they were still recognizing my old plan and I felt they had breached my contract and that i wanted to cancel. She immediatly went into the system and found that the new plan was never initiated, so she immediately activated the new plan. I asked her why she did that because I had asked her to cancel my contract because of the breach and I did not feel I had to pay the cancellation fee. She preceded to tell me I had to fax, e-mail or write a letter disputing the fee. This call was made on 5/22/12 beginning at 10 o'clock. If I had not called who knows how long it would of taken to find out their mistake. I'm 76 years old and I don't need all this hassle and to do your business for you. I acted in good faith, they did not. Your assistance in this matter will be appreciated.
Bertha Mellado (248)742-1065
5349 Highland rd #118 Acct. #342367915
Waterford, MI 48327
e-mail: bertlee5573@comcast.net"
...
Reply Have a similar problem?
What Claimant Wants Hide
Non-Cash
What By When How Much
1. cancel contract/waive fee Jun 13, 2012 N/A
Cash
1. Other – Pay for claim posting cost Jun 13, 2012 $7.95
2. Other – Physical delivery charges Jun 13, 2012 $9.89
Cash total : $17.84
Non-cash: 1 items
  • 0
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)

Respondent's Counteroffer

There has been no response to this claim from T-Mobile (Headquarters). This claim will remain posted until resolved
See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim