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Thomas James vs. Sunday Mattresses & Beds

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T. J. vs. Sunday Mattresses & Beds - Bangalore, Ka, India
Bangalore, Karnataka, In, India
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Statement of Claim
Claimant says:
"My complaint with this form is that they lie and don't provide service, simple service to expedite delivery, etc.
 
1. you dont take intl credit cards, like Visa and i am American, so I had to drive hours to Bangalore to pick up the mattress like the rep said to do.  Round trip: 8 Hours, 4000 rs.
2. I paid cash and they said the mattress couldn't be picked up, really angers me. They said they would ship and it would be in my hoetown by Thursday night 8 PM, the 8th feb
3. Kumar told me that it would be delivered on Thurs Feb 8 by 8 PM, a much longer wait than i had expected.
4. I waited for hours for the shipment due by 8PM, contacted FedEx repeatedly, and they never would get back to me. Not delivered on Thurs night as promised by Kumar and FedEx 
5. In today's call to FedEx they say they will deliver by 15th. That is not the arrangement made by Kumar. In calling you, a Venkat said he would look into it. I am  very unhappy with the service of Sunday Mattress:
6. SundayMattress to date has neglected to call FedEx and expedite earlier delivery.  I didnt want  the mattress in two weeks; I dromve to Banglare to pick it up, as the rep promised.
get the ability to take Intl credit cards; if you cant deliver when u tell a customer to drive hours to pick it up, then have it expedited delivery THE NEXT DAY;
train your reps to tell the truth. Have them actually get on the phone and fight FedEX.  Sundaymattress created the problem, they should fix it."
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What Claimant Wants Hide
1. Compensation: cash for travel rental car fees, in Rs Feb 13, 2018 $6,000.00
2. Pay me for my time: 7 hrs time drive + one hour disputing with salespeopleours @ $40/hour Feb 15, 2018 $280.00
3. Pay me for my time: 3 hrs trying to get Sunday Mattressnad FedEx to acthours @ $40/hour Feb 15, 2018 $120.00
4. Other – Pay for claim posting cost Feb 13, 2018 $14.99
Just make me happy!
Claimant invites Sunday Mattresses & Beds - Bangalore, Ka, India to make a fair offer to resolve this complaint.
Cash total : $6,414.99
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Respondent's Counteroffer


There has been no response to this claim from Sunday Mattresses & Beds - Bangalore, Ka, India. This claim will remain posted until resolved
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  • Contributed Solution: by Brian Edderly On 03-03-2018
    Sunday Mattress should expedite the mattress to the claimant right away and throw in a pillow. More...
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