Public Mediation

C.B. vs. Suncoast Credit Union

I thought that Sun Coast was fair with there customers first and believed in them..

C. B. vs. Suncoast Credit Union
6801 E Hillsborough Ave, Tampa, Florida, 33610-4110, United States
Amount Involved: Other terms
    • Claimant Seeks: 1 non-monetary items.
    • Claim #: 8082004
    • Amount Involved: N/A
    • Filed On: Jun 01, 2016
    • Posted On: Jun 12, 2016
    • Complaint(s):
      • Bad business practices
      • "I just feel ripped off."
      • Other
View less
Rate or Review on SunCoast Cred...
Become an online mediator
  • Review this case.
  • Propose your solution.
  • Win the reward (1,000)
Statement of Claim
Complaints Involved (3) - View
Claimant says:
"I have submitted a fraudulent claim that was on my Visa Credit card on 01/08/16, This was done by a illegitimate company by the name of Binary Book / Binary Option.

This company is any took my information and then used up all of my $6000.00 that I had on my Visa. They were only to use 200.00 of this. I have made a complaint with Sun Coast filling out a fraud statement and explaining AND sending them numerous information that they requested. At one point they put the money back into my account, and then on 05/15/16 I received a letter from SunCoast advising me that due the letter that they got from this company I was not getting the money put back and now I have to pay back the whole sum.
Binary Book said that I was trading with them on a everyday situation, which none of this is true.
The account number for this case was at the charge back dept. is for my bank D1601301482.
I don't feel that SunCoast is treating there customers correct especially when I have all the proof that this is a fraudulent claim."
...
Reply Have a similar problem?
Additional Communication Between Claimant and Suncoast Credit Union Hide
  • Jun 19, 2016, Claiming party added:

  • You are reading AND taking the word of an illegitimate trading company that is not allowed to do business in the U.S. and is total fabricating the situation! I allowed them to trade with ONLY $200.00 not my entire credit card amount, what is legitimate about this? I did not authorize them to steal my credit card information and remove all my available funds from VISA and there fore should not be accountable for what they STOLE...

  • Jun 19, 2016, Claiming party added:

  • This person is the one that continuously called on my phone and was the one that stole my credit card information. He said that I could contact him at scott.walker@binarybook.com
    I wish to pursue this matter and resolve it with my money back to my Visa account.
    After I told him that I wanted to discontinue any activity with them I was locked out off my account and could not get a hold of anyone.

What Claimant Wants Hide
Non-Cash
What By When How Much
1. Replace: money back to Visa 6500.00 Jun 16, 2016 N/A
Cash
1. Other – Pay for claim posting cost Jun 16, 2016 $7.99
Cash total : $7.99
Non-cash: 1 items
  • 1
Do you agree with the claimant’s demands?  (If you are a party to this claim, click here.)
Respondent's Counteroffer Hide
The claimant's settlement terms were rejected with the following explanation:

  • "This response is being provided by Darlene Helms, Vice President/Internal Audit. Your complaint was referred to me for research. A formal review of our internal records was performed, including but not limited to, the claims dispute filed by the member, as well as documentation provided by Binary Book.

    Based on this review, it appears that there is a contractual dispute between the member and Binary Book with regards to the terms and conditions of their “trading agreement”.

    The Credit Union has followed its ordinary dispute process and, unfortunately, the member will need to seek resolution with Binary Book. Please feel free to contact me directly at 1-800-999-5887, extension 86322, or via email at darlene.helms@suncoastcreditunion.com regarding any additional questions.


    Sincerely,

    Darlene Helms
    "

This claim will remain posted until resolved.

  • 0
Do you agree with the respondent’s Response?  (If you are a party to this claim, click here.)
Expand
Refresh
  • Show:
  • Sort by:
  • Comment: by J Petaluma (1519 points) — 40 Years In Business. Curious About Everything, Love Helping People Figure Things Out.
    • On: 06-14-2016
    View more

  • Sad to say but binary options are a common fraud. Binary Book is not based in the US and most likely not licensed to operate within the US. I would call the SEC. I would also request that Suncoast revisit the issue if the company is indeed operating illegally. I do not know what a credit card company's obligations are if you did give the card number, but unlawful transactions were made by an unlawful company.

    I should also note that I was invited to "invest" with a binary options company and discovered that it is gambling at best. One would have to be extremely sophisticated and trading with a licensed company to make money, even with a legitimate company.

See how PeopleClaim Works
Get fast access to our Resolver community, for...
  • help with a PeopleClaim or any other complaint
  • assistance with a purchase or contract
  • expert advice
Other PeopleClaim resolvers
Want to see more? Search our directory of resolvers.
Get Free alerts when claims post in your area.
Get Alert
Cases seeking help
Pick a case. Help resolve it.
Need help resolving a dispute? Learn more.
Help resolve claims against businesses and people near you:
View more claims

Public Mediation

The shortest path from your problem to its resolution.
1
Peer to Peer

Engage the other party and use powerful tools to negotiate the best resolution.

Free
If Unresolved
2
Community Resolution

Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim.

$14.99 + optional reward for best resolution
Full refund if not resolved to your satisfaction
If Unresolved
3
Private Mediation

Lets you mediate your case privately with the help of our professional mediators and industry experts.

Free to claimant. Mediator fees negotiable.
If Unresolved
4
Engage a Professional

Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.

Resolution

A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

I am (not) alone, and I feel the charm of existence in this spot, which was created for the bliss of souls like mine...~ Goethe

Get a public verdict — create an online trial $50 public trial / $50 reward for successful resolution
Important: All information contained herein is the opinion of the posting parties, who are solely responsible for its content. PeopleClaim offers both free and paid services to help consumers, patients, employee, tenants, and others resolve disputes without lawyers or courts, through negotiated online settlement and public disclosure of wrongdoing or unfair treatment.
Claims against parties operating under bankruptcy protection, by law must be processed solely through the appropriate US bankruptcy court. Any claims against this party currently posted on PeopleClaim are available for purposes of public business review only and are not an attempt to collect money or recover assets subject to protections under the United States Bankruptcy Code.
*IMPORTANT: PeopleClaim is a public dispute resolution system, independent of the BBB, small claims court, or other dispute resolution services. PeopleClaim is not a law firm and does not provide legal services, opinions, or advice. PeopleClaim facilitates peer-to-peer negotiation and resolution and crowdsourced input on issues of fairness to help resolve complaints. Users should contact professional legal counsel on any matters of law or regulation regarding their claims. PeopleClaim does not review or evaluate the merits of claims submitted through its site, and users are solely responsible for all content filed in their claims.
© reserved by PeopleClaim